Regional Customer Retention & Support Specialist

SUEZ; West of England; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Health & wellness

Career development

Job summary

SUEZ is looking for a Customer Retention specialist to be the first point of contact for clients in the region, handling requests and queries and driving retention strategies. The role includes managing at risk accounts, renegotiating terms to protect margins, coordinating with internal teams, and supporting upsell campaigns while maintaining a strong customer relationship.

The successful candidate will contribute to a sustainable future, benefit from flexible working arrangements, and have

Responsibilities

• Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
• Make sure profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
• Record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
• Manage branches priority list, making recommendations where / when necessary.
• Promote our services, support the retentions team during upselling campaigns.
• Management of the regions age debt, on stop list and liaising with effected customers.
• Liaise with functional departments that may impact on customer relations / retention.
• Recognise where customers may be at risk and upselling opportunities within the regional portfolio.

Job description

SUEZ is looking for a Customer Retention specialist to be the first point of contact for clients in the region, handling requests and queries and driving retention strategies. The role includes managing at risk accounts, renegotiating terms to protect margins, coordinating with internal teams, and supporting upsell campaigns while maintaining a strong customer relationship.

The successful candidate will contribute to a sustainable future, benefit from flexible working arrangements, and have