Regional CRM Manager

Wise; Greater London; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

Wise in London is seeking a versatile CRM Manager to lead the UK & Europe lifecycle communications strategy and implementation. You will shape campaigns, collaborate with cross-functional teams, and impact customer experience.

You will develop and manage CRM strategy, segmentation, and engagement initiatives; use data to tailor messages across email, push, and in-product channels; oversee calendar, deliverability, and reporting.

Qualifications

• Mid‑level experience in B2C CRM with segmentation and lifecycle management.
• Experience end-to-end planning, development, and execution of large‑scale engaging campaigns.
• Customer‑first attitude with a deep understanding of segmentation and customer needs.
• Comfortable communicating and collaborating with stakeholders at all levels and from different departments.
• Self‑starter with a passion for taking ownership of projects and driving impact.
• Technically savvy with a creative eye for design and messaging.
• Strong analytical skills and a passion for leveraging data to drive performance.
• Comfortable creating and running complex and impact‑driven A/B testing plans.
• Ideally proficient in using Braze or similar ESPs

Responsabilités

• Develop UK & Europe CRM strategy, including lifecycle management and segmentation.
• Utilise data to segment customers and tailor communications for relevance.
• Collaborate with Product, Marketing, Creative, Engineering & Analytics for multi-channel campaigns.
• Manage internal stakeholder communication across departments.
• Design and implement lifecycle strategies to drive long-term engagement and loyalty.
• Analyse campaign performance and identify opportunities to improve engagement and conversions.
• Ensure compliance with CRM best practices and regulatory requirements while maintaining data hygiene.
• Oversee localisation of Wise’s international campaigns.
• Manage email calendar, deliverability, and monthly reporting.

Connaissances

CRM strategy

Lifecycle management

Segmentation

Cross-channel comms

A/B testing

Data-driven decisions

Braze experience

Outils

Braze

Description du poste

• Compensation: GBP 45,000 - GBP 65,000 - yearly

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

The CRM team is a diverse and inclusive crew of problem solvers from all over the world. We form long-term customer relationships through best-in-class communications - so more customers use Wise more often for their international money needs, stay with us longer, and advocate for us sooner. We place the customer at the heart of everything we do so they look forward to our communications because they’ll either be entertained, learn something new or find out about a useful product, service or promotion.

The team is structured into a Global team centered around our four main customer actions—Send, Hold, Receive, Spend & Grow, and a Regional team split by our key markets in the UK, Europe, North America, Latin America & APAC. So you’ll join a team of CRM specialists identifying regional opportunities to drive product adoption and improve retention, ensuring our lifecycle and adhoc comms are relevant and drive real impact in the UK and Europe.

The Role

We're seeking a versatile CRM Manager in London to help us drive our global B2C lifecycle communications strategy and implementation for the UK & Europe markets. In this role, you'll have the opportunity to shape and execute innovative campaigns, collaborate with cross-functional teams, and make a tangible impact on our customers' experience.

• Develop and manage our UK & Europe CRM strategy, including customer lifecycle management, segmentation and engagement initiatives
• Utilise data and insights to segment customers effectively and tailor communications for maximum relevance and impact
• Collaborate with Product, Marketing, Creative, Engineering & Analytics teams to ensure alignment and seamless execution across multiple channels (email, push notifications, in-product messages)
• Manage internal stakeholder communication and collaboration across various departments
• Design and implement effective customer lifecycle management strategies to drive long‑term engagement and loyalty through continuous optimisation
• Analyse campaign performance and use data to identify and implement opportunities for increasing engagement and conversion rates at all stages of the customer’s lifecycle journey
• Ensure compliance with CRM best practices and regulatory requirements while maintaining database health and retention efforts.
• Implement the localisation process for Wise’s international campaigns
• Oversee email calendar management, deliverability, and monthly reporting.

Qualifications

• Mid‑level experience in B2C CRM with a focus on segmentation, lifecycle management, and stakeholder engagement.Proven track record of successful cross‑channel lifecycle communications.
• Experience in end‑to‑end planning, development, and execution of large‑scale engaging campaigns.
• Customer‑first attitude with a deep understanding of segmentation and customer needs.
• Comfortable communicating and collaborating with stakeholders at all levels and from different departments.
• Self‑starter with a passion for taking ownership of projects and driving impact.
• Technically savvy with a creative eye for design and messaging.
• Strong analytical skills and a passion for leveraging data to drive performance.
• Comfortable creating and running complex and impact‑driven A/B testing plans.
• Ideally proficient in using Braze or similar ESPs

Additional Information

For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs .