Regional Coordinator

Sonova AG; London Borough of Ealing; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Annual leave

Discount card

Free hearing aids

Flu vaccination

Pension & life assurance

Benefits box

Wellbeing support

Long-service awards

Job summary

Boots Hearingcare, part of the Sonova family, seeks a Regional Coordinator to support clinics across Region 8. You’ll keep diaries running, coordinate staffing and resources, and ensure an exceptional customer journey from appointment to aftercare.

Join a growing healthcare operation with multi-site exposure, training, and opportunities to advance within regional operations and customer service teams.

Qualifications

• 3 to 5 years’ experience in operations coordination, office management or a similar role.
• Strong organisational, planning and time-management skills.
• Excellent communication skills and a customer-focused mindset.
• Confidence using systems, technology and data.
• Proactive and solutions-focused approach, calm under pressure.
• Collaborative approach across the wider business.
• Clinical experience or willingness to obtain Hearing Wellness Advisor qualification.

Responsibilities

• Coordinate regional diaries, staffing schedules and asset allocation across clinics.
• Support appointment confirmations, rescheduling and correct appointment types.
• Manage remote services, orders, replacements and remote diary scheduling.
• Track health and safety incidents with the Health and Safety team.
• Provide day-to-day operational support and act as a key contact for queries.

Skills

Operations coordination

Office management

Resource planning

Customer service

Tools

MS Office

Job description

Select how often (in days) to receive an alert:

Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare with cutting-edge hearing technology, from hearing aids to cochlear implants.

Backed by Sonova’s decades of industry-leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them.

Join us in creating a more connected world, where every voice is heard and every story matters.

London - Ealing, United Kingdom

Regional Coordinator

166376

If you’re an experienced coordinator who enjoys variety, problem-solving and making a real operational impact, and you’re looking for a role where no 2 days are the same – this could be your next move.

This is an opportunity to join Boots Hearingcare as a Regional Coordinator, supporting our clinics across region 8. You’ll play a key role in keeping diaries running efficiently, coordinating staffing and resources, supporting clinic teams and ensuring our customers receive an exceptional experience throughout their journey to better hearing.

The regional environment

You’ll support a busy network of clinics, working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists and clinic teams.

The role offers:

• A varied role supporting multiple clinics across Region 1
• Close collaboration with regional leaders and clinical teams
• The opportunity to improve diary efficiency and customer accessibility
• Responsibility for coordinating staffing, resources and operational activity
• A supportive environment where your organisation and problem-solving skills will have a visible impact

This role is about keeping the region moving, identifying solutions and helping our teams deliver the best possible service to customers.

The role

As Regional Coordinator, you’ll:

• Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
• Analyse clinic diary potential and identify opportunities to improve customer accessibility
• Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
• Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type
• Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling
• Manage stock, loan hearing aids and the allocation of assets for new starters and leavers
• Provide day-to-day operational support to clinics and act as a key point of contact for queries
• Support compliance activity, mandatory training and onboarding and offboarding processes
• Track and report health and safety incidents, working with the Health and Safety team to resolve any issues

This role is ideal for someone who wants to broaden their operational experience and develop within a growing healthcare business.

You’ll benefit from:

• Exposure to multi-site regional operations
• The opportunity to work closely with senior regional and clinical leaders
• Experience in resource planning, diary optimisation and operational performance
• Full training and ongoing support
• The opportunity to complete the Hearing Wellness Advisor qualification if required
• Future development opportunities across operations, customer service and regional support

What’s in it for you

• 25–30 days’ annual leave plus bank holidays
• Boots Discount Card
• Free hearing aids if required as an employee
• Free flu vaccination, with discounted vaccinations available for family members
• Pension scheme and life assurance
• Flexible Benefits Box – tailor your package to suit your individual needs
• Health Hero wellbeing support – confidential support inside and outside work
• Long-service awards recognising your contribution

What we’re looking for

• 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role
• Strong organisational, planning and time-management skills
• Excellent communication skills and a customer-focused mindset
• Confidence using systems, technology and data
• A proactive and solutions-focused approach
• The ability to remain calm under pressure and adapt to changing priorities
• A collaborative approach and willingness to support colleagues across the wider business
• Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification

Experience within customer service, retail, healthcare or a multi-site environment would be beneficial. Most importantly, you’ll bring the right attitude, strong organisational skills and a genuine passion for supporting colleagues and delivering an excellent customer experience.

We care. We drive innovation. We strive for excellence. We build the best team.

Boots Hearingcare is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.