Regional Cleaning Services Account Manager

Pareto FM; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

Pareto FM is seeking a Regional Account Manager for soft services to lead a portfolio across multiple sites, ensuring high standards of service delivery, safety and contract compliance. The role is hands-on and operational, with responsibility for people, clients and commercial performance, plus overseeing mobilisation of new contracts.

You will coach Account Managers regionally, manage budgets and P&L, supervise recruitment and employee relations, and maintain strong client relationships while

Qualifications

• Experience managing operational services and people within a client-focused environment.
• Experience within soft services, ideally cleaning or specialist cleaning.
• Experience managing multiple client sites or contracts would be a significant advantage.
• Commercial awareness, including budgets, P&L, POs and invoicing.
• Strong client and stakeholder management skills.
• Good IT skills, including Microsoft Office.

Responsibilities

• Take overall responsibility for the day-to-day performance of allocated contracts.
• Manage and support Account Managers across the region, providing guidance on operational and people matters.
• Oversee budgets and P&L, invoicing and supplier management.
• Build strong client relationships and ensure contractual requirements are met.
• Carry out site visits and monthly audits with action planning.
• Coordinate health & safety measures and toolbox talks.
• Mobilisation of new contracts including TUPE where applicable.
• Coordinate vehicles, equipment, maintenance and PAT requirements across the region.

Skills

People management

Client relationships

Budgeting & P&L

Health & safety awareness

Multi-site oversight

Education

IOSH qualification

Tools

Microsoft Office

Job description

Pareto FM is seeking a Regional Account Manager for soft services to lead a portfolio across multiple sites, ensuring high standards of service delivery, safety and contract compliance. The role is hands-on and operational, with responsibility for people, clients and commercial performance, plus overseeing mobilisation of new contracts.

You will coach Account Managers regionally, manage budgets and P&L, supervise recruitment and employee relations, and maintain strong client relationships while