Cleaning Manager (Retail)

Pareto Facilities Management Ltd; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Pareto Facilities Management Ltd is seeking an experienced Regional Account Manager – Soft Services to deliver high‑quality soft services across Gymshark locations in the UK. You will lead operational teams, manage client relationships at senior level and ensure service excellence and compliance across multiple sites.

You will oversee budgets, recruitment, site audits and health & safety adherence, while driving efficiencies and mobilising new locations.

Qualifications

• Experience leading operational teams across multiple locations.
• Strong client relationship skills with high-profile accounts.
• Budgeting, P&L management and invoicing awareness.
• Experience in soft services, cleaning or specialist cleaning.
• Proven ability to mobilise and integrate new service locations.

Responsibilities

• Manage operational and financial performance across the portfolio, including budgets and P&L.
• Build a strong partnership with Gymshark and ensure contractual requirements and service standards are met.
• Lead, support and develop Account Managers and teams across multiple locations.
• Provide guidance on recruitment, absence, performance and employee relations.
• Oversee site visits, audits, and drive continuous improvement.

Skills

People management

Client relationship management

Budget management

P&L management

Leadership

Health & Safety

TUPE

Soft services

Education

IOSH qualification

Job description

Regional Account Manager – Soft Services

About The Role

We’re looking for an experienced Regional Account Manager – Soft Services to join Pareto and take responsibility for the delivery of services across our Gymshark portfolio.

This is a fantastic opportunity to work in partnership with one of the UK’s most exciting and recognisable brands, leading the operational delivery of soft services across multiple Gymshark locations and ensuring consistently high standards across the portfolio.

This is a varied, hands-on leadership role with responsibility for people, client relationships, service delivery, compliance and commercial performance. You’ll lead and support Account Managers and operational teams across the region, while building a strong relationship with the Gymshark client team and ensuring each location receives an excellent and consistent service.

We’re particularly interested in people with a strong background in soft services, ideally cleaning or specialist cleaning, who are comfortable managing multiple locations, dispersed teams and a high-profile client relationship.

Your Responsibilities Will Include

• Managing the operational and financial performance of the portfolio, including budgets and P&L
• Building a strong partnership with Gymshark and ensuring contractual requirements and service standards are consistently achieved
• Leading, supporting and developing Account Managers and operational teams across multiple locations
• Providing guidance on recruitment, absence, performance, payroll queries and employee relations
• Ensuring appropriate holiday and sickness cover is in place to maintain uninterrupted service delivery
• Overseeing recruitment, onboarding, leavers and other people processes
• Carrying out regular site visits and monthly audits, agreeing actions and driving improvements
• Ensuring teams have the equipment, uniforms and consumables required to deliver an excellent service
• Coordinating planned maintenance activities and specialist subcontractors where required
• Managing purchase orders, client POs, recharges and information required for monthly invoicing
• Monitoring outstanding invoices and supporting the management of aged debt
• Ensuring compliance documentation, including RAMS, SSOW and COSHH information, remains accurate and up to date
• Supporting Health & Safety across the portfolio, including toolbox talks, training and appropriate reporting of accidents, incidents and near misses
• Supporting the mobilisation of new services and locations, including TUPE consultation and integration of incoming teams
• Coordinating vehicles, equipment, maintenance and PAT requirements
• Identifying opportunities to improve service delivery, efficiency and the overall client experience

What we're looking for

You’ll already have experience managing operational services and people within a fast-paced, client-focused environment.

Experience within soft services is important for this position, with cleaning or specialist cleaning experience particularly desirable. Experience managing services across multiple sites or locations would be a significant advantage.

You’ll Also Need

• IOSH qualification as a minimum
• Good practical knowledge of workplace Health & Safety
• Experience managing and developing operational teams
• Strong client and stakeholder management skills
• Commercial awareness, ideally including budgets, P&L, POs and invoicing
• Confidence managing multiple sites, priorities and operational requirements simultaneously
• Good IT skills, including Microsoft Office
• Strong organisational and problem-solving skills
• A practical, flexible approach and willingness to be visible across your portfolio

Experience of contract mobilisation and TUPE would also be beneficial.

About You

You’ll be someone who takes ownership, builds strong relationships and enjoys being close to the operation. You’ll know how to balance the needs of the client and your teams with the commercial requirements of the contract.

Just as importantly, you’ll be a visible and supportive leader. Whether you’re meeting with the Gymshark team, helping an Account Manager resolve an operational challenge, reviewing standards on site or supporting a new mobilisation, you’ll be comfortable adapting to what the situation requires.

This is an opportunity to take ownership of a high-profile portfolio, work closely with an exciting and prestigious client brand, and play an important role in shaping the quality of the service we deliver.

If you have experience managing multi-site soft services and enjoy combining operational leadership with client and commercial responsibility, we’d love to hear from you.