Regional Cleaning Account Manager

NuServe Ltd; Crawley; On-site; GBP 40,000; Full time

Job summary

NuServe Ltd., a B Corp certified commercial cleaning and support services company, is seeking a Multi Site Cleaning Operations Manager. This role entails leading teams, managing budgets, and ensuring high service standards across multiple sites. The right candidate will be a proven leader with strong communication skills, capable of fostering a positive work culture and driving operational success.

Qualifications

• Proven multi-site management experience in cleaning or support services.
• Strong commercial acumen with knowledge of budgets and KPIs.
• Excellent communication and client-facing skills.

Responsibilities

• Lead, inspire, and develop site teams to deliver exceptional service standards.
• Monitor and manage operational budgets, ensuring commercial targets are met.
• Act as the key point of contact for clients, ensuring strong communication.

Skills

Leadership

Communication

Commercial Acumen

Problem-solving

Job description

Multi Site Cleaning Operations Manager

Location: Gatwick/Southeast area – Filed Based Role

Salary: £40,000.00 + Company Vehicle

Contract Type: Full Time Permanent

Hours:40 per week, filed based

Start date: We're ready when you are

Who we are

We’re a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes.

We get a buzz from doing work we’re proud of—and we work best with clients who care about quality, fairness, and long-term value. Our team is our greatest asset, and we invest accordingly—because when they thrive, so do our customers.

We’re pioneers at heart. Always improving, always evolving. And right now, we’re building a high-performing, purpose-led commercial team to help us scale toward £30m revenue—without compromising who we are.

We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity and experience make our company stronger and a better place to work.

Who we’re looking for

You know that great teams aren’t built overnight. They’re built on trust, clear communication, and a shared commitment to doing things right. As an Account Manager, you don’t just oversee operations—you bring people together, create momentum, and set the tone for success across every site you touch.

Managing people is at the core of what you do—because you know that when your teams feel supported and engaged, great results follow. You’re confident with clients, calm under pressure, and driven by a genuine desire to make things better, day in and day out.

What you'll be doing

Lead, inspire, and develop site teams to deliver exceptional service standards

Act as the key point of contact for clients, ensuring strong, professional communication and responsiveness

Monitor and manage operational budgets, ensuring commercial targets are met or exceeded

Implement and uphold company standards, policies, and procedures across all sites

Identify opportunities to enhance service delivery and grow accounts

Drive a positive, inclusive, and performance-focused culture within your teams

What We’re Looking For

Proven multi-site management experience in cleaning, facilities, or support services

A natural leader who puts people first, with a track record of building high-performing teams

Strong commercial acumen – understands budgets, KPIs, and contract delivery

Excellent communication and client-facing skills – confident, professional, and proactive

Ability to thrive in a fast-paced, hands-on role with a flexible, problem-solving mindset

Why join NuServe?

This isn’t just a job—it’s a chance to shape a business as it scales

We dare to differ—and you’ll have freedom to work in the way that works best for you

You’ll be surrounded by people who care, push, and deliver

And if you’re good, you’ll grow fast—with real autonomy and influence