Regional Care Operations Leader (Scotland)

Priority Care Group; Dundee, Cambuslang; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

34 days holiday

Private healthcare

Life assurance

Early pay access

Employee assistance

Blue Light Card

Career progression

Job summary

Priority Care Group in Scotland is seeking a Regional Manager to provide strategic and operational leadership across a portfolio of care homes from Dundee to Aberdeenshire, with travel across Scotland. You will support Home Managers to achieve high standards of quality, regulatory compliance, financial sustainability and workforce stability.

This full-time, permanent role is based at our head office in Dundee with regular visits to Cambuslang, and participation in the Senior On-Call Rota.

Qualifications

• Full UK driving licence and willingness to travel across Scotland.
• PVG Scheme membership for regulated work with adults, or willingness to join.
• NMC registration (desirable).
• Experience leading transformational change and service development programmes (desirable).
• Leadership and Management qualification.
• Significant regional or multi-site management experience within health and social care.
• Strong leadership, coaching and performance management skills.
• Excellent communication and relationship-building abilities.
• Experience managing quality, compliance, workforce and financial performance.
• Strong analytical and problem-solving skills.
• Commercial awareness and financial accountability.
• Resilience, professionalism and a solutions-focused mindset.
• Commitment to person-centred care and continuous improvement,

Responsibilities

• Lead, mentor and support Home Managers across your region through coaching, management meetings and performance management.
• Oversee the day-to-day operation of your services, ensuring compliance with Care Inspectorate regulations, health and safety legislation and company policy.
• Carry out audits and service reviews, ensuring action plans are developed and delivered.
• Oversee clinical and personal care standards, including medication management and care planning.
• Lead investigations into complaints, incidents and safeguarding concerns, ensuring lessons are learned.
• Take an active lead on people matters across your region, overseeing employee relations cases and guiding on the most complex, in line with employment law and Company policy.
• Ensure rota planning is safe, compliant and cost-effective, with Working Time Regulations, right to work and safer recruitment requirements met across all services.
• Oversee workforce planning, recruitment and retention, controlling staffing costs and reducing agency usage.
• Champion staff engagement and recognition, actively taking part in initiatives that boost morale and celebrate success.
• Manage budgets and financial performance, taking corrective action where required.
• Grow occupancy, supporting marketing and business development.
• Build strong relationships with local authorities, NHS Scotland, commissioners and regulatory bodies.
• Promote a positive, open and person-centred culture for residents, families and staff.
• Provide senior on-call cover and act as the escalation point for emergencies.

Skills

Leadership

Coaching

Performance management

Communication

Relationship-building

Analytical skills

Problem-solving

Commercial awareness

Financial accountability

Resilience

Person-centred care

Job description

Priority Care Group in Scotland is seeking a Regional Manager to provide strategic and operational leadership across a portfolio of care homes from Dundee to Aberdeenshire, with travel across Scotland. You will support Home Managers to achieve high standards of quality, regulatory compliance, financial sustainability and workforce stability.

This full-time, permanent role is based at our head office in Dundee with regular visits to Cambuslang, and participation in the Senior On-Call Rota.