Regional Account Manager

TN United Kingdom; South Kesteven; On-site; GBP 63,000; Full time

Job summary

An established industry player is seeking a Regional Account Manager to oversee client accounts across Scotland and the North East of England. This role involves managing client relationships, ensuring service excellence, and driving continuous improvement within the facilities management sector. You will collaborate with key stakeholders, develop long-term partnerships, and contribute to strategic planning. If you have a proven track record in account management and are passionate about delivering exceptional service, this opportunity could be the perfect fit for you. Join a dynamic team and make a significant impact in a growing organization.

Benefits

Life Assurance

Access to training academy

Funded Training Sponsorship Scheme

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/Trade Point

Discounts at Nuffield Fitness and Wellbeing Centres

Qualifications

• Demonstrable high-level account management experience in FM sector.
• Experience managing operations for multi-site commercial buildings.

Responsibilities

• Manage client relationships and ensure service excellence across the portfolio.
• Identify opportunities for revenue growth and implement improvements.

Skills

Account Management

Stakeholder Management

Process Improvement

Strategic Planning

Financial Planning

Health and Safety Compliance

Education

Level 5 Qualification in FM, Engineering, Customer Service or Management

Job description

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Regional Account Manager, Scotland, United Kingdom

Client:

Arcus FM

Location:

Scotland and the North East of England

Job Category:

-

EU work permit required:

Yes

Job Reference:

9aa6e9773a9f

Job Views:

6

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Overview: Arcus FM are recruiting for a Regional Account Manager that will cover Scotland and the North East of England, where the successful candidate will be responsible for the management of our clients' designated accounts. You will be responsible for client relationships, site visits, budget management, ensuring collaboration with internal and external stakeholders to ensure effective delivery, and identifying future opportunities for growth.

Salary: Up to £62,919 per annum
Car allowance: £5,549 per annum
Bonus: Up to 4% discretionary bonus scheme, subject to achievement of targets
Leave: 25 days annual leave, plus bank holidays

Responsibilities:

You’ll be accountable for the delivery of services across the regional portfolio, undertaking regular meetings with key stakeholders and reviewing the services being provided to ensure value for money and service excellence are being delivered. You'll develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them. Responsible for driving a culture of continuous improvement through the facilities function, you will identify and implement improvements to current practices and ensure continuous development and performance improvement over the life of the contract.

1. Writing up the annual regional manager surveys completed by the operational delivery team and provide to the client in an agreed format.
2. Ensuring the key statutory compliance measures are delivered.
3. Assisting the Operations Director in the execution of a cohesive operations strategy that supports the business plan.
4. Identifying opportunities with the client to increase revenue and develop associated options/plans.
5. You will also contribute to the decisions made by the senior management team to ensure the future success of the strategic vision of operations within the organisation.

Qualifications:

Applicants should have demonstrable high-level account management experience within the FM sector, and a track record of managing operations or facilities maintenance for a multi-site commercial building environment. The role will also require:

1. Experience managing clients and stakeholders at senior levels.
2. Experience leading and managing an operational and field-based management.
3. Track record of delivering continuous process improvement, developing performance improvement tools and processes.
4. Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures.
5. Experience of managing and motivating staff through periods of change and business growth.
6. Extensive knowledge of Hard Services and contractor management.
7. Understanding of KPIs and performance management.
8. Knowledge in areas of financial planning and control, and strategic decision making.
9. Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies, and general duty of care.

You’ll also have a recognised and relevant qualification in FM, Engineering, Customer Service or Management at level 5 or above, and ideally be a member of a professional institution or trade association directly relevant to the range of services to be managed (i.e. Institute of Workplace and Facilities Management (IWFM), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute), and hold a relevant Health & Safety qualification.

Benefits of working at Arcus:

1. Life Assurance
2. Access to state-of-the-art training academy
3. Funded Training Sponsorship Scheme
4. Refer a Friend reward scheme
5. Cycle to Work Scheme
6. Health Cash Plan
7. Up to 10% off B&Q/ Trade Point
8. 20% off Nuffield Fitness and Wellbeing Centres

If you feel you have the skills and experience needed, please submit your application by clicking on the ‘apply’ button.

How to apply?

If you have mobilisation experience and you’re looking to be a part of a growing company! Submit your application today by clicking on the ‘APPLY’ button.

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Created on 02/04/2025 by TN United Kingdom