Refurb Technician - Bikes

Bike Club; Rainham; On-site; Confidential; Full time

Benefits offered by this job

26 days per year + bank holidays

Pension salary sacrifice

Enhanced Maternity and Paternity Leave

Employee Discount on our bikes

Cycle to Work scheme

Job summary

Bike Club in the United Kingdom is seeking a skilled Bike Refurb Technician to join our busy workshop. You will oversee the end-to-end refurbishment process, carry out servicing and PDIs, and ensure each bike meets safety and quality standards.

The role requires Cytech Level 2 or equivalent, experience servicing hybrid, mountain, gravel and BMX bikes, plus strong problem-solving and teamwork in a fast-paced environment. You will also help maintain a tidy workshop and support stock management.

Qualifications

• Cytech Level 2 certification (or equivalent experience).
• Proven experience servicing hybrid, mountain, gravel, and BMX bikes, including rigid and suspension forks.
• Strong problem-solving skills and attention to detail.
• Ability to work efficiently in a fast-paced workshop environment.
• Good communication skills and a team-oriented mindset.

Responsibilities

• Complete 15 rebike services & repairs per day or 20 new bike PDIs per day.
• Perform advanced servicing, diagnostics, and repairs, including brake, drivetrain, wheel, steering, suspension, and gear maintenance.
• Ensure bikes pass QC and meet safety and cleanliness standards with M-check.
• Report quality control issues to the QC member.
• Promote teamwork and a healthy, inclusive workshop culture.
• Ensure full compliance with Health & Safety requirements.
• Keep the workshop clean and tidy, maintaining a well-organised workspace.
• Proactively share new ideas to create efficiency and improvements.
• Monitor parts usage and report low stock to the Parts Inventory Supervisor.

Skills

Cytech Level 2

Bike servicing

Problem solving

Fast-paced

Teamwork

Communication

Job description

At Bike Club, we offer subscriptions for children’s bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It’s sustainable and hassle-free.

With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children’s bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are also active in Germany.

Tasks

As a Bike Refurb Technician, you will play a key role in the workshop, ensuring high-quality servicing, repairs, and pre-delivery inspections (PDIs). You will oversee the bike workflow from start to finish.

Key Responsibilities:

Technical Work & Performance Targets

• Complete 15 rebike services & repairs per day or 20 new bike PDIs per day.
• Perform advanced servicing, diagnostics, and repairs, including but not limited to:
• Brake system maintenance (including hydraulic disc brakes).
• Drivetrain servicing (including bottom bracket replacement).
• Wheel maintenance (including truing).
• Steering maintenance (including headset replacements).
• Suspension and rigid fork replacement.
• Gear system maintenance (including front derailleur replacements).
• Bikes will go through QC (Quality control) before packing, ensure your bikes meet safety, cleanliness and performance standards with the use of M-check .
• Report quality control issues the QC member.

Leadership & Workshop Operations

• Promote teamwork and a healthy, inclusive workshop culture.
• Ensure full compliance with Health & Safety (H&S) requirements.
• Keep the workshop clean and tidy, maintaining a well-organised workspace.
• Proactively share new ideas to create efficiency and improvements.
• Monitor parts usage day to day and report low stock to the Parts Inventory Supervisor.

Requirements

Skills & Experience:

• Cytech Level 2 certification (or equivalent experience).
• Proven experience servicing hybrid, mountain, gravel, and BMX bikes, including rigid and suspension forks.
• Strong problem-solving skills and attention to detail.
• Ability to work efficiently in a fast-paced workshop environment.
• Good communication skills and a team-oriented mindset.

Benefits

• We offer 26 days per year + bank holidays
• Pension salary sacrifice
• Enhanced Maternity and Paternity Leave
• Employee Discount on our bikes
• Cycle to Work scheme

Please note: As part of the interview process, candidates will be asked to assemble a bike on the day.