Refuge Worker - Richmond

Hestia Housing and Support; Greater London; On-site; GBP 15,000 - 21,000; Part time

Job summary

Hestia Housing and Support is seeking a part-time Refuge Worker in Richmond to provide intensive, person-centered support to women in a residential setting. You will deliver key sessions, run community meetings, and monitor individual needs, co-producing Safety Plans with residents and offering guidance on safety, housing, and independent living.

The role involves liaising with safeguarding authorities, supporting move-on accommodation, and promoting empowerment through workshops and social

Qualifications

• Experience supporting individuals with diverse and complex needs.
• Knowledge of safeguarding, welfare benefits, housing legislation.
• Ability to record casework clearly using computer systems.

Responsibilities

• Provide intensive, person-centered support to women in a residential setting.
• Deliver key sessions and community meetings; daily contact with residents.
• Co-produce Support and Safety Plans and offer safety and housing advice.

Skills

Experience with mental health issues

Experience with substance misuse

Risk assessments

Safeguarding knowledge

Independent travel in borough

Tools

Computer systems

Job description

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a part time Refuge Worker to play a pivotal role in our Domestic Abuse in Richmond.

Sounds great, what will I be doing?

This role involves providing intensive, person-centred support to women in a residential setting. The role includes delivering key sessions, community meetings, and daily contact to assess and monitor individual needs. You will co-produce Support and Safety Plans with residents, focusing on their strengths and goals, and offer advice on safety, domestic abuse, housing, and independent living. Responsibilities also include liaising with statutory bodies on safeguarding matters, supporting move-on accommodation, and promoting empowerment through workshops and social activities. The role follows \"The Hestia Approach,\" prioritising co-production, recovery, and partnership with service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tickall the boxes right away; the important thing is that you're willing to learn. We also value livedexperienceof the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call:We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview:Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.