Referrals Receptionist

Exemplar Health Care Group.; Sheffield; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a dedicated Referrals Receptionist to join their team in Sheffield. This full-time role offers an exciting opportunity to be the first point of contact for referrals, contributing to the organization's mission of providing exceptional care. You'll collaborate with a supportive team, ensuring effective communication and accurate data management. The company values integrity, teamwork, and responsiveness, making it a fulfilling place to grow professionally. With excellent benefits and a commitment to employee development, this position is perfect for those looking to make a meaningful impact in the healthcare sector.

Benefits

Excellent supervision and peer support

Learning opportunities and career prospects

Retail and lifestyle discounts

Free DBS check

Electric car salary sacrifice scheme

24/7 counselling and support

Blue Light Card eligibility

Qualifications

• Strong attention to detail and proven experience in administration.
• Excellent communication skills and professional telephone manner.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Handle all communication politely and effectively.
• Take calls from enquirers and record essential information.
• Maintain data analysis to support the department's needs.

Skills

Administrative Skills

Communication Skills

Attention to Detail

Multitasking

IT Competency

Education

High School Diploma

Relevant Certification

Tools

Caresys

Job description

Exemplar Health Care Support Centre, Sheffield

Exemplar Health Care Support Centre, Sheffield

Position: Referrals Receptionist

Location: Sheffield (S9)

Contract type: This is a full-time position, 40 hours per week (Monday – Friday 9am–5pm)

Rate: £23,800 per annum.

You have the opportunity to play a key role in Exemplar Health Care’s future growth as our new Referrals Receptionist!

You will be joining one of Exemplar Health Care’s most established teams, providing the opportunity to develop professionally and personally, with the support of the wider Referrals and Business Development department. You will collaborate with various colleagues across Exemplar Health Care ensuring each day is varied and fulfilling.

As the first and main point of contact for incoming referrals, you’ll play a key role in our mission, to meet the growing demand for complex care, and make every day better for the people we support – that all starts with you!

About Exemplar Health Care

Making every day better for adults living with complex needs is our passion. It has been for over 25 years.

Established in 1999, our 50+ care homes ensure people get the care they need, the first time round, in a community-based home that is close to their loved ones.

Through our values of fun, integrity, success, responsiveness, and teamwork, we’re proud of the outcomes we enable people to achieve.

About the role

No two days will ever be the same in this role, but your day-to-day responsibilities will include:

promoting the organisation’s good reputation by handling all communication politely and effectively

taking calls from enquirers

accurately recording essential information in Caresys

ensuring messages are correctly taken, passed to the relevant person, and documented

submitting information completed by clinicians to our portals and brokerages and participate in the administrative process of gathering feedback on enquiries and referrals

maintaining data analysis as directed to support the department’s needs.

About you

For this position we are looking for someone to bring:

strong attention to detail and proven experience in administration,

excellent communication skills and professional telephone manner, enabling you to interact effectively with a range of stakeholders,

the ability to multitask and thrive in a fast-paced environment,

competency using IT systems, ensuring efficiency and accuracy in your work,

represent and demonstrate our core values!

What we offer

We offer great rewards and benefits including:

excellent supervision, peer support, learning opportunities and career prospects,

retail and lifestyle discounts,

free DBS check,

electric car salary sacrifice scheme,

24/7 counselling and support

and Blue Light Card eligibility.

How to apply

Sound good? We would love to hear from you. Click the button to ‘APPLY NOW.’

For an informal chat about joining us, please contact Craig Ruck on 07506 991 913 or email [e-mail]

About Exemplar Health Care

Exemplar Health Care operates over 50 care homes across the UK and is the nation’s leading provider of complex care.

Our commitment to quality is reflected in our homes, where the percentage of 'Good' and 'Outstanding' CQC ratings far exceeds the national average.

Unlike other providers, our staffing levels are based on individual need.This means you’ll have more time to provide truly person-centered care, making a real difference in the lives of those you support.

What's happening at Exemplar Health Care

Celebrating those who live our values, every day!

We’ve been busy recognising some truly amazing teammates across three categories through our Regional Values Awards - and what a line-up

Each finalist was chosen as a winner in their home for going above and beyond… and now they’ve taken it one step further

Huge congratulations to our regional winners - and best of luck in the national finals! We’re cheering you on all the way!

Celebrating International Dance Day with some serious dance floor skills

This International Nurses’ Day we’re celebrating the powerful bonds between our Nurses and the people they care for

We truly believe behind every great day is a great Nurse, and we want to share this!

We’ll be holding two photo exhibitions at:
Meadowhall, Sheffield – 5-6 May
NEC, Birmingham – 14-15 May

Come and say hello

Sunglasses packed, new outfits bought, and suitcases zipped - because holidays don’t stop just because you live in a care home

Michaela and Paul headed off to Blackpool for a seaside break - complete with zoo visits, pier strolls, and a few well-earned pub lunches

The excitement started well before they set off, with holiday shopping and planning in full swing ️ and we loved being part of it every step of the way

At Exemplar Health Care, life is about living - and that includes holidays, adventures, and doing what you love

Fairburn Vale - Exemplar Health Care

Happy Administrative Professionals' Day to our incredible Office Managers, Administrators, and Receptionists!

Meet Karen, our fantastic Office Manager from Parkside

When asked about a typical day, she said it best: "there's no such thing as a typical day and that’s the beauty of the role"

But for Karen, the best part is: "building relationships with residents, I absolutely love spending time with them!" ️

Want to be part of a team where everyone makes a difference? Explore career opportunities at Exemplar Health Care https://bit.ly/EHCcareers

Looking for a fresh start?

A career with us offers egg-citing new beginnings

Our roles offer incredible rewards, opportunities for growth, and a chance to make a real difference every day

Discover your egg-straordinary career today https://bit.ly/EHCcareers

Swipe, tap, play

Our Yeti tables have quickly become a favourite

Whether it’s quick-fire games, calming music, or puzzles to get the brain working, it’s all about having fun while keeping the mind and body active ... with a few friendly competitions too

When the sun's out, so are we!

We had plenty of fun in the sun last week.

From gardening club and picnics, to nice walks and Easter fairs - we've done it all!

Want to join us in time for a summer of sun? Apply today https://bit.ly/EHCcareers

The people we support have unique needs and stories, but one thing stays the same across all our homes - we empower individuals to achieve personal goals in a safe and supportive environment.

Every new colleague attends an induction to learn about our company and complete mandatory and role-specific training, equipping you with the skills and knowledge to deliver exceptional care.

Whether your goals are in care, nursing, management, quality or support, we provide the confidence, skills and knowledge to help you excel in your role and advance your career, if you wish.

Happy, healthy colleagues mean better care for those we support. We offer a range of initiatives to ensure our colleagues thrive in safe and supportive environments.

From paid RCNi Learning access and NMC PIN payments for nurses to lifestyle and retail discounts for everyone, our rewards ensure your career is as fulfilling as it is rewarding.

From care homes to central support services, everyone plays a vital role. Hear from colleagues across various roles about what it’s like to work with us.