Rectification & Remediation Lead

Lloyds Banking Group

City of Edinburgh

Hybrid

GBP 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Job summary

Lloyds Banking Group is seeking a Rectification & Remediation Lead to oversee complex remediation programmes across their Corporate & Institutional Banking division. The role involves ensuring timely resolution of control weaknesses, leading governance, and providing executive-level reporting.

The ideal candidate will have over 5 years of experience in financial services, strong leadership skills, and capability in assessing customer detriment. The position offers a hybrid work model with various benefits including a 15% pension contribution and 30 days' holiday.

Qualifications

5+ years' experience leading complex remediation/rectification programmes.
Experience in financial services with audit-ready outcomes.
Strong capability in assessing customer detriment.
Experience designing or supervising redress approaches.

Responsibilities

Lead end-to-end remediation delivery and ensure robust closure.
Establish consistent portfolio governance and oversight for remediation activity.
Provide oversight of large remediation programmes requiring cross-functional delivery.
Build and lead a high-performing remediation function.

Skills

Leadership

Governance

Root cause analysis

Customer detriment assessment

Programme management

Job description

LOCATIONS: Edinburgh / Birmingham / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

About This Opportunity

Join Lloyds Banking Group as a Rectification & Remediation Lead, responsible for leading the end‑to‑end design, governance and delivery of complex rectification and remediation programmes across our Corporate & Institutional Banking (CIB) division.

You’ll ensure timely, proportionate and regulator‑defensible resolution of control weaknesses, including back‑book remediation, customer detriment assessment, redress design and root cause analysis – protecting customers and strengthening CIB’s control environment.

Key Responsibilities

Rectification & Remediation Framework

Define and own the Rectification & Remediation framework, ensuring programmes are scoped, prioritised and delivered to agreed outcomes and regulatory timelines.

Lead end‑to‑end remediation delivery, including back‑book remediation, customer detriment assessment, redress design/build and implementation of balanced control fixes.

Ensure closure is robust and defensible, with clear evidence of resolution, risk reduction and controls that prevent recurrence.

Governance, Reporting & Regulatory Engagement

Establish consistent portfolio governance, oversight and decision‑making, with clear standards for reporting, review and approvals across remediation activity.

Act as the senior point of contact for material regulatory, audit and customer risk issues, coordinating responses and driving timely resolution.

Provide clear executive‑level MI and reporting (including dashboards) to senior forums and Board‑level committees, tracking themes, root causes, ageing, outcomes and risk reduction.

Provide oversight of large, complex remediation programmes requiring cross‑functional delivery across the business, Risk, Audit, Legal and Operations.

Constructively challenge senior leaders on approach, scope, remediation strategy and customer outcomes, influencing decisions on complex topics.

Maintain strong delivery control across programmes (dependencies, progress, risks/issues and outcomes), taking decisions through the right governance forums when intervention is needed.

Leadership & Capability Development

Build and lead a high‑performing remediation function with strong programme management, risk and technical capability.

Set clear expectations, coach and develop the team, and create the conditions for consistent, high‑quality delivery.

Embed a culture of ownership, accountability and regulatory discipline, with a focus on improving customer outcomes and strengthening controls.

What We Need From You

5+ years' experience leading complex remediation / rectification / control remediation programmes in a financial services environment, with accountable delivery and audit‑ready outcomes.

Strong capability in assessing customer detriment (including identifying systemic detriment and customer cohorts) and translating that into a clear remediation approach.

Experience designing or supervising redress approaches (including requirements definition and governance) and ensuring consistent application of the agreed methodology.

Proven ability to lead root cause analysis and ensure lessons learned are embedded so issues do not recur (prevention as well as fix).

Strong governance and senior engagement – able to provide credible challenge, drive decisions, and manage material issues with Risk, Audit and business leaders.

Strong management information and reporting capability – able to provide clear executive‑level MI and maintain robust closure evidence/records that support regulatory assurance.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This Is A Place For You

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits