Treatment Lead

Rullion Limited; Greater London; Remote; GBP 66,000 - 111,000; Full time

Job summary

Rullion Limited seeks an experienced Treatment Design Lead to drive remediation and customer treatment initiatives within a regulated financial services environment. The role is predominantly remote, with occasional travel to London, and runs for 12 months on a day rate basis.

The successful candidate will design treatment frameworks, investigate customer harm scenarios, and present evidence-based recommendations to senior stakeholders while ensuring robust control-by-design across activities.

Qualifications

• Strong treatment design, remediation, redress, or rectification experience within financial services.
• Proven experience investigating complex issues and developing evidence-based solutions.
• Experience writing treatment papers and producing recommendations for senior stakeholders.
• Strong business analysis and problem-solving capability.
• Experience engaging and influencing senior stakeholders.
• Knowledge of financial services regulations and customer harm remediation.
• Demonstrable experience implementing risk mitigation and control-by-design principles.
• Excellent stakeholder management and communication skills.
• Strong analytical and investigative abilities.
• Ability to present complex findings in a clear and concise manner.
• Customer-focused mindset with a strong understanding of Consumer Duty principles.
• Collaboration and facilitation skills across multiple business functions.
• Risk and governance awareness.
• Desirable: Project Management qualification.
• Desirable: Business Analysis qualification.
• Desirable: Motor finance sector knowledge.
• Desirable: Agile delivery experience.
• Desirable: Understanding of data infrastructure and associated risks.
• Desirable: Experience designing future-state operating models and customer-focused processes.

Responsibilities

• Design and deliver remediation and customer treatment strategies aligned to regulatory and business requirements.
• Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions.
• Produce high-quality treatment papers and present recommendations to senior stakeholders.
• Develop customer treatment frameworks, business rules, and customer journey designs.
• Build scenario plans that assess risks and support effective remediation decision-making.
• Ensure a control-by-design approach is embedded throughout remediation activities.
• Collaborate with stakeholders across Risk, Compliance, Operations, Change, and wider business functions.
• Support the end-to-end delivery of remediation programmes and validate successful implementation.
• Monitor feedback, testing outcomes, and assurance findings to continuously improve treatment strategies.
• Ensure all remediation activities comply with regulatory requirements, governance standards, and internal controls.

Skills

Treatment design

Remediation

Root cause analysis

Stakeholder management

Regulatory knowledge

Business analysis

Data governance awareness

Agile delivery

Customer journey design

Problem solving

Tools

C++

Job description

Salary: £150,000 - 150,000 per year

Requirements

• Strong treatment design, remediation, redress, or rectification experience within financial services.
• Proven experience investigating complex issues and developing evidence-based solutions.
• Experience writing treatment papers and producing recommendations for senior stakeholders.
• Strong business analysis and problem-solving capability.
• Experience engaging and influencing senior stakeholders.
• Knowledge of financial services regulations and customer harm remediation.
• Demonstrable experience implementing risk mitigation and control-by-design principles.
• Excellent stakeholder management and communication skills.
• Strong analytical and investigative abilities.
• Ability to present complex findings in a clear and concise manner.
• Customer-focused mindset with a strong understanding of Consumer Duty principles.
• Collaboration and facilitation skills across multiple business functions.
• Risk and governance awareness.
• Desirable: Project Management qualification.
• Desirable: Business Analysis qualification.
• Desirable: Motor finance sector knowledge.
• Desirable: Agile delivery experience.
• Desirable: Understanding of data infrastructure and associated risks.
• Desirable: Experience designing future-state operating models and customer-focused processes.

Responsibilities

• Design and deliver remediation and customer treatment strategies aligned to regulatory and business requirements.
• Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions.
• Produce high-quality treatment papers and present recommendations to senior stakeholders.
• Develop customer treatment frameworks, business rules, and customer journey designs.
• Build scenario plans that assess risks and support effective remediation decision-making.
• Ensure a control-by-design approach is embedded throughout remediation activities.
• Collaborate with stakeholders across Risk, Compliance, Operations, Change, and wider business functions.
• Support the end-to-end delivery of remediation programmes and validate successful implementation.
• Monitor feedback, testing outcomes, and assurance findings to continuously improve treatment strategies.
• Ensure all remediation activities comply with regulatory requirements, governance standards, and internal controls.

Technologies

• Embedded
• Support
• C++

More

We are seeking an experienced Treatment Design Lead to support the delivery of customer remediation and treatment design initiatives within a regulated financial services environment. This contract role is predominantly remote, with occasional travel to London as required, and runs for 12 months with a day rate of up to £600. The successful candidate will work full-time on a high-profile remediation programme, partnering with senior stakeholders across a complex regulated environment to improve customer outcomes and mitigate business risk. We are committed to diversity and equal opportunities for employees and applicants.