Treatment Lead

Rullion Managed Services; Greater London; Remote; GBP 89,000 - 111,000; Full time

Job summary

Rullion Managed Services seeks a Treatment Design Lead to oversee remediation and treatment design initiatives within a regulated financial services setting. The role requires senior stakeholder engagement, problem solving, and delivering evidence-based recommendations to ensure fair customer outcomes.

The position is predominantly remote with occasional travel to London, offering a 12-month contract. You will drive end-to-end remediation programmes and ensure governance and controls are

Qualifications

• Strong treatment design, remediation or redress experience in financial services.
• Experience writing treatment papers for senior stakeholders.
• Proven ability to analyse complex issues and develop evidence-based solutions.
• Knowledge of Consumer Duty principles.

Responsibilities

• Design and deliver remediation and customer treatment strategies aligned to regulatory and business requirements.
• Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions.
• Produce high-quality treatment papers and present recommendations to senior stakeholders.
• Develop customer treatment frameworks, business rules, and customer journey designs.
• Build scenario plans that assess risks and support effective remediation decision-making.
• Ensure a "control by design" approach is embedded throughout remediation activities.
• Collaborate with Risk, Compliance, Operations, Change and wider stakeholder groups.
• Support end-to-end delivery of remediation programmes and validate successful implementation.
• Monitor feedback, testing outcomes, and assurance findings to continuously improve treatment strategies.
• Ensure all remediation activities comply with regulatory requirements, governance standards, and internal controls.

Skills

Stakeholder management

Communication

Analytical thinking

Issue investigation

Present findings

Customer focus

Education

Project Management qualification

Business Analysis qualification

Job description

Treatment Design Lead (Contract)

Location: Predominantly Remote with occasional travel to London as required

Contract Length: 12 Months

Day Rate: Up to £600 per day

Start Date: ASAP

Working Pattern: Full-time

The Opportunity

We are seeking an experienced Treatment Design Lead to support the delivery of customer remediation and treatment design initiatives within a regulated financial services environment. This role will play a key part in identifying customer harm, designing effective remediation strategies, and ensuring customer-focused solutions are implemented with robust governance and risk controls.

The successful candidate will combine strong analytical and problem-solving skills with the ability to engage senior stakeholders, investigate complex issues, and develop evidence-based recommendations that deliver fair customer outcomes.

Key Responsibilities

• Design and deliver remediation and customer treatment strategies aligned to regulatory and business requirements.
• Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions.
• Produce high-quality treatment papers and present recommendations to senior stakeholders.
• Develop customer treatment frameworks, business rules, and customer journey designs.
• Build scenario plans that assess risks and support effective remediation decision-making.
• Ensure a "control by design" approach is embedded throughout remediation activities.
• Collaborate with stakeholders across Risk, Compliance, Operations, Change, and wider business functions.
• Support the end-to-end delivery of remediation programmes and validate successful implementation.
• Monitor feedback, testing outcomes, and assurance findings to continuously improve treatment strategies.
• Ensure all remediation activities comply with regulatory requirements, governance standards, and internal controls.

Essential Experience

• Strong treatment design, remediation, redress, or rectification experience within Financial Services.
• Proven experience investigating complex issues and developing evidence-based solutions.
• Experience writing treatment papers and producing recommendations for senior stakeholders.
• Strong business analysis and problem-solving capability.
• Experience engaging and influencing senior stakeholders.
• Knowledge of financial services regulations and customer harm remediation.
• Demonstrable experience implementing risk mitigation and control-by-design principles.

Desirable Experience

• Motor Finance sector knowledge.
• Agile delivery experience.
• Understanding of data infrastructure and associated risks.
• Experience designing future-state operating models and customer-focused processes.

Key Skills

• Excellent stakeholder management and communication skills.
• Strong analytical and investigative abilities.
• Ability to present complex findings in a clear and concise manner.
• Customer-focused mindset with a strong understanding of Consumer Duty principles.
• Collaboration and facilitation skills across multiple business functions.
• Risk and governance awareness.

Qualifications

Desirable:

• Project Management qualification.
• Business Analysis qualification.

Why Apply?

This is an excellent opportunity to join a high-profile remediation programme where you will have significant influence over treatment strategy, customer outcomes, and business risk mitigation. You will work with senior stakeholders across a complex regulated environment while enjoying a predominantly remote working arrangement.INDCF-JM

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants