Recs & Banking Administrator

Servaada - a Wipro Company; Bath; On-site; GBP 25,000 - 40,000; Full time

Job summary

Servaada, the UK entity of Wipro, seeks a Reconciliation & Banking Administrator to support daily client money reconciliations and banking operations in a regulated environment. You will help ensure CASS adherence, process payments, and support regulatory returns while maintaining high standards of accuracy and service.

The role emphasises ownership, proactive problem solving, and the ability to work under pressure within a team that values compliance and professional development.

Qualifications

• Experience with client money reconciliations and banking operations.
• Familiar with CASS regulations (6/7) and related regulatory returns.
• Strong communication and organisational skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Complete core team processes and ensure targets within timescales.
• Support ongoing CASS adherence and reconciliations with banks and fund managers.
• Conduct daily client money reconciliations and investigations.
• Process nominee and investment manager payments and banking activities.
• Assist with regulatory returns and ensure TCF compliance.
• Collaborate with third parties to manage payments, cash and settlements.
• Participate in testing and disaster recovery processes.
• Maintain and develop skills in line with Training and Competence standards.

Skills

Interpersonal skills

Ownership

Excel

Work under pressure

IOC qualification

Investments knowledge

CASS knowledge

Problem solving

Education

Investment Operations Certificate (IOC)

Job description

About the Role:

Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.

The Reconciliation & Banking Team works to ensure Servaada is adhering to client money protection rules. The team undertake daily reconciliations of client money accounts, oversee funding from the Corporate accounts for shortfalls, and process payments off the platform. Also includes completing checks on bank accounts and uploading payment files.

The successful candidate will be key in both delivering team and individual targets within the appointed timescales, and to the highest standards.

As a Recs & Banking Administrator you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Key Responsibilities:

• Responsibility for the completion of the core team processes:
• Supporting the company’s on-going CASS adherence
• Daily internal and external client money reconciliations & investigation
• Internal and external custody reconciliations & investigation
• Regulatory returns & claims
• Liaison with third parties such as fund managers and banks
• Nominee and investment manager payment processing
• Cheque processing and banking
• Achieve departmental service level agreements (SLAs) and key performance indicators (KPIs)
• Demonstrate flexibility during periods of high workload, assisting other services when required
• Support the business software infrastructure with user acceptance testing and disaster recovery cycles
• Achieve and actively maintain your skills and knowledge to adhere to the Training and Competence standards
• Work to continually improve business procedures and processes
• Meet all Financial Conduct Authority regulations, particularly CASS 6, 7 & 8
• Ensure that Treating Customers Fairly (TCF) principles are adhered to, including raising any areas for concern with either Line Manager or Compliance
• Manage risk effectively by informing Line Manager of any incidents, “near misses” or exposures to our risk profile. Comply with all Servaada policies and report any risks concerns to Line Manager
• You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management

Skills, Qualifications and Experience:

• Excellent interpersonal and communication skills
• Ownership and accountability
• Excellent drive, with ability to work unsupervised and under own initiative
• Ability to work well under pressure and to tight deadlines
• Working knowledge of Excel
• Strong desire to learn and have holistic understanding of a process or issue
• A proactive and innovative approach to problem solving, applying logic and foresight to decision-making
• Investment Operations Certificate (IOC) or equivalent industry recognised qualification
• Understanding of investments and investment products
• CASS knowledge, in particular CASS 6 and 7 regulations
• Proven track record in concern for and adherence to regulatory requirements

Application of Individual Conduct Rules:

Standard of conduct is reasonable under all circumstances relating to

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct
• Must act to deliver good outcomes for retail customers

Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.