Recruitment Manager

NHS Professionals; Hemel Hempstead; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Generous annual leave

Pension contributions

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Employee engagement & discounts

Job summary

NHS Professionals in Hemel Hempstead is seeking a Recruitment Manager to lead a team of Recruitment Consultants, setting clear objectives and driving performance against KPIs. You’ll partner with NHS Trusts to forecast demand, shape recruitment strategies and ensure a high-quality candidate experience.

You will use performance data to drive improvements, manage stakeholder relationships, and champion a right-first-time, compliant recruitment process across the end-to-end journey.

Qualifications

• Proven experience leading, coaching and developing a recruitment or resourcing team.
• Strong track record delivering recruitment targets, KPIs and service levels.
• Experience using data and performance reporting to drive improvements.
• Excellent stakeholder management with NHS Trusts, Client Services and senior leaders.
• Understanding of candidate attraction, sourcing, screening and pipeline management.
• Commercial mindset with ability to balance productivity and service quality.

Responsibilities

• Lead, coach and develop a team of Recruitment Consultants, creating a high-performance culture.
• Set clear objectives and manage performance against KPIs, SLAs and productivity measures.
• Use data to identify trends, challenge performance and drive improvements.
• Collaborate with NHS Trusts to understand workforce requirements and priorities.
• Develop and implement recruitment strategies that create sustainable pipelines.
• Ensure compliant end-to-end candidate journey and accurate performance reporting.
• Drive best practice in sourcing, screening and placement activities.
• Lead regular 1:1s, performance reviews and development conversations.
• Escalate issues and work with teams to protect client and candidate experience.

Skills

Leadership

Coaching

People management

Job description

About The Role

As Recruitment Manager, you’ll provide day-to-day leadership to a team of Recruitment Consultants, creating a high-performance culture with clear expectations, strong coaching and accountability for results.

Working closely with senior leaders, Client Services and our NHS Trusts, you’ll understand current and future workforce requirements and translate these into effective recruitment and sourcing strategies.

You’ll continually assess demand against candidate supply, ensuring recruitment activity is focused in the right areas and that suitable candidates progress efficiently through recruitment and compliance.

Just as importantly, you’ll look for ways to make things better — improving productivity, reducing time to hire, strengthening candidate experience and ensuring we deliver a cost-effective, high-quality recruitment service.

What you’ll be doing

• Lead, coach and develop a team of Recruitment Consultants, creating a positive, accountable and high-performing team environment.
• Set clear individual and team objectives and manage performance against agreed KPIs, SLAs and productivity measures.
• Use performance data and management information to identify trends, challenge performance and drive measurable improvements.
• Work closely with Client Services and NHS Trust stakeholders to understand workforce requirements, recruitment priorities and future demand.
• Develop and implement recruitment and talent attraction strategies that create sustainable candidate pipelines aligned to client requirements.
• Continually assess candidate supply against demand and fulfilment forecasts, ensuring recruitment resources are focused where they will have the greatest impact.
• Drive best practice across sourcing, attraction, screening and placement activity.
• Ensure only appropriately qualified and suitable candidates progress through to Compliance, creating a strong “right first time” culture.
• Monitor team productivity and identify opportunities to improve efficiency, performance and cost to serve.
• Take ownership of performance or service recovery plans where delivery falls below agreed standards, ensuring clear actions and measurable improvement.
• Work collaboratively with Compliance and other operational teams to improve the end-to-end candidate journey and reduce delays.
• Ensure candidates receive regular, professional communication throughout their recruitment journey.
• Produce and present regular performance reporting, providing clear insight into recruitment activity, pipeline, productivity, risks and opportunities.
• Lead regular 1:1s, performance reviews and development conversations, supporting individuals to achieve their potential and progress their careers.
• Ensure recruitment activity meets NHS Employment Check Standards and all relevant statutory, mandatory and data protection requirements.
• Support recruitment events and campaigns, ensuring candidate information is captured effectively and followed through to maximise recruitment outcomes.
• Act as an escalation point for the team, resolving issues quickly and working collaboratively across the business to protect client and candidate experience.

What we’re looking for

We’re looking for an experienced recruitment professional who is equally comfortable leading people, managing performance and engaging with clients.

You’ll be someone who can turn data into action, challenge constructively and create an environment where people understand what is expected of them and are supported to deliver it.

Ideally, you’ll bring:

• Previous experience leading and developing a recruitment, resourcing or talent acquisition team.
• A strong track record of managing teams against KPIs, targets and service levels.
• Excellent coaching and people-management skills, with experience of managing performance and developing individuals.
• Strong recruitment knowledge, including candidate attraction, sourcing, screening, talent pipelining and placement.
• Confidence working with clients and senior stakeholders to understand requirements and develop recruitment solutions.
• Strong commercial and operational awareness, with the ability to balance service quality, productivity and cost.
• Experience using data and management information to understand performance and make informed decisions.
• Excellent communication, influencing and relationship-management skills.
• A continuous improvement mindset and the confidence to challenge existing ways of working.
• Strong organisation and the ability to manage competing priorities within a fast-paced environment.

Experience within healthcare recruitment would be beneficial, but strong recruitment leadership, people management and a track record of delivering results are equally important.

Why join NHS Professionals?

At NHS Professionals, recruitment has a direct impact on the ability of our NHS partners to access the skilled workforce they need.

This role offers the opportunity to lead an established recruitment team while having genuine influence over how we attract talent, improve performance and respond to changing client requirements.

You’ll have the opportunity to lead people, shape recruitment strategy, work directly with key stakeholders and deliver measurable results within an organisation supporting NHS services across the country.

If you’re a recruitment leader who enjoys developing people, improving performance and turning workforce challenges into recruitment solutions, we’d love to hear from you.

About The Candidate

To be successful in this post, you will need to:

• Demonstrate proven experience leading, coaching and developing a recruitment or resourcing team.
• Have a strong track record of delivering recruitment targets, KPIs and service levels within a fast-paced environment.
• Be confident using recruitment data, management information and performance reporting to identify opportunities and drive improvements.
• Demonstrate excellent stakeholder management skills, with the ability to build effective relationships with NHS Trusts, Client Services and senior leaders.
• Have a strong understanding of candidate attraction, sourcing, screening, recruitment processes and candidate pipeline management.
• Demonstrate a commercial and continuous improvement mindset, with the ability to improve productivity, efficiency and service delivery.
• Have excellent communication, organisational and problem-solving skills, with the ability to manage competing priorities.
• Be committed to delivering a high-quality candidate and client experience while ensuring recruitment activity meets relevant compliance, employment check and data protection requirements.

If you are passionate about recruitment, enjoy developing people and have the leadership skills to deliver outstanding recruitment outcomes, we would love to hear from you.

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension– We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as aTop Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality CodeQuality Markand are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
• To proactively embed the EDI agenda, in a meaningful way, in all that it does
• To create a psychologically safe environment in which everyone can thrive and be at their best
• To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.