Recruitment and Support Administrator

Company Description

Home Instead Exeter and East Devon was established 14 years ago and our mission is to brighten the lives of elderly individuals by giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Purpose

To support the Recruitment Coordinator and wider team with recruitment and administrative tasks, contributing to a smooth end-to-end process that delivers a positive candidate experience. This includes assisting with candidate screenings, interviews, pre-employment checks, and onboarding, as well as general team support.

The Role

• Assist the Recruitment Coordinator with recruitment-related enquiries, helping to provide a positive candidate experience from the initial call through to job offer.
• Support the coordination of the recruitment process, including helping to place adverts on websites, job boards, and appropriate social media platforms, in collaboration with the Marketing Coordinator.
• Help conduct initial screenings of new applicants to identify suitability for the role.
• Arrange interviews and assist with candidate selection activities, supporting a smooth and timely recruitment process.
• Communicate with candidates to keep them updated throughout the interview process, offering support and answering queries where needed.
• Help manage the Smart Recruiters Applicant Tracking System (ATS) by supporting the input and upkeep of accurate candidate data.
• Provide assistance during interviews, helping with preparation and contributing to a welcoming and professional atmosphere.
• Support the processing of pre-employment checks and assist in gathering necessary documentation ahead of a candidate’s start date.
• Work closely with the Care Coordinators to support the scheduling of new care professionals, ensuring a seamless handover into their role.
• Provide general support to new care professionals during their first three months, helping them to feel welcomed and confident in their role.
• Support the delivery of our nail care service by handling initial enquiries, helping to book appointments, and assisting with ongoing coordination.
• Offer general administrative assistance to the team to ensure smooth day-to-day operations.
• Take part in the out-of-hours on-call rota where required.
• Support with care visits when necessary to help maintain service continuity and quality.
• Uphold Home Instead’s Equality, Diversity, and Equal Opportunities Policy in all recruitment, employment, and service delivery activities.

Qualifications

Essential Criteria

• Well-developed administration skills with experience in a similar role.
• Previous experience in a customer-facing or front-of-house role, with a strong focus on delivering excellent customer service.
• Good understanding of legislation relating to recruitment, including Enhanced Criminal Record checks, referencing and Right to Work checks.
• An understanding of social media and other digital communication tools for recruitment purposes.
• Flexibility to work outside 9–5 Monday to Friday to meet the demands of the business.
• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent verbal and written communication skills.
• Good working knowledge of IT systems, with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms, and the ability to learn and adopt new technologies where appropriate.
• Excellent organisation and prioritisation skills, with the ability to work accurately under pressure and adapt to changing priorities.
• Team player who is self-motivated, results-driven, and resilient.

Core Competencies

• Driving results
• Customer Focus
• Influencing
• Teamwork & Collaboration
• Communication & Relationship Management
• Agile Learner
• Living Home Instead

Role Specific

• Adapting to Change
• Planning & Organising
• Quality Focus

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.