Recreation Attendant

Fairmont Hotels & Resorts; Southampton; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Wellness programs

Worldwide travel discounts

Job summary

Fairmont Southampton in Bermuda invites you to join our world of luxury hospitality as a Recreation Attendant. Reporting to the Recreation Manager, you will deliver exceptional leisure experiences across our resort venues, ensuring safety, comfort, and pristine facilities while providing warm, engaging service.

You will lead recreation programs, assist guests with amenities, and support events and activities, thriving in a fast-paced, guest-focused team that values teamwork, integrity, and a

Qualifications

• 1–2 years of experience in recreation, leisure services, hospitality, or a guest-facing customer service environment.
• Resort, beach, pool operations or fitness/recreation experience is an asset.
• CPR/First Aid certification is advantageous; willingness to obtain if not held.

Responsibilities

• Assist guests with daily needs and requests, delivering warm, attentive service.
• Maintain access to resort amenities, towels, loungers, umbrellas, water and recreational supplies.
• Lead and support poolside games, family activities, sports, crafts, and themed events.

Skills

Customer service

Guest interaction

Teamwork

Outdoor work

Education

High school diploma or equivalent

CPR/First Aid certification (advantage)

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Recreation Attendant. Reporting to the Recreation Manager, the Recreation Attendant plays a key role in delivering exceptional leisure experiences across Fairmont Southampton’s resort recreation venues. This position ensures the safety, comfort, and enjoyment of all guests while maintaining pristine facilities, providing warm and engaging service, and supporting a variety of recreational programs and activities. With a focus on luxury service, attention to detail, and guest interaction, the Recreation Attendant helps create unforgettable moments that elevate the overall resort experience.

Key Responsibilities

Guest Service & Experience

• Assist guests with daily needs and requests, delivering warm, attentive service.
• Ensure all guests have seamless access to resort amenities, including towels, loungers, umbrellas, water, sunscreen, and recreational supplies.
• Lead and support recreation programming such as poolside games, family activities, sports, crafts, and themed events to create memorable guest moments.

Facility & Equipment Maintenance

• Maintain the cleanliness, organization, and overall safety of all recreation facilities, including Beach Club, Spa Pool, Resort Pools.
• Replenish all guest amenities throughout the day to ensure consistent presentation and availability.
• Monitor recreation areas for safety hazards, maintenance needs, or equipment issues and take prompt corrective action.

Activity & Event Operations

• Execute full setup, breakdown, and cleanup for all recreation activities and guest events.
• Prepare and stage recreation equipment, activity materials, and guest amenities according to luxury service standards.
• Support special programming and seasonal activities as directed by the Recreation Manager.

Safety, Compliance & Reporting

• Follow all resort safety procedures, emergency guidelines, and recreation protocols.
• Uphold cleanliness and hygiene standards across all recreational areas.
• Complete required logs, checklists, and operational reports accurately and on time.

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

Experience

• 1–2 years of experience in recreation, leisure services, hospitality, or a guest-facing customer service environment.
• Previous resort, beach, pool operations, or fitness/recreation experience is an asset.

Education

• High school diploma or equivalent required.
• CPR/First Aid certification is an advantage (or willingness to obtain).
• Strong customer service orientation with a warm, engaging, and enthusiastic attitude.
• Ability to work independently while also contributing effectively to a collaborative, fast-paced team.
• Strong organizational and time-management skills, with an eye for detail and cleanliness.
• Comfortable working outdoors for extended periods, in varying weather conditions.
• Ability to lift, move, and set up recreation equipment (chairs, umbrellas, sports equipment, etc.).

Personal Attributes, Culture & Values

• Energetic, outgoing, and guest-focused.
• Approachable and confident in initiating guest interaction.
• Reliable, punctual, and committed to delivering luxury-level service.
• Positive attitude with a passion for creating memorable experiences.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Circumstances

• Must be available to work flexible hours, including weekends, holidays, and peak seasonal periods.
• Comfortable working in outdoor environments including beach, pool, and resort grounds.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

• Growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.