Welcome Ambassador

Fairmont Hotels & Resorts; Southampton; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Stays discounts across Fairmont & R&R

Dining and wellness discounts

Worldwide travel discounts

Job summary

Fairmont Southampton, Bermuda’s premier luxury resort, invites you to join our Welcome Ambassador team. You will create a warm, memorable first impression for guests, assist with luggage, provide wayfinding, and ensure smooth lobby flow.

This role requires hospitality spirit, at least 1 year in customer service, and a polished appearance aligned with luxury standards; mornings/evenings/weekends availability and benefits like travel discounts are included.

Qualifications

• Minimum 1 year of customer service experience, ideally in a guest-facing environment.
• Experience in Bell, Doorman, or Guest Services roles is an advantage.
• Strong communication and multitasking abilities.
• Professional appearance aligned with luxury standards.
• Additional languages are an asset.

Responsibilities

• Serve as the face and ambassador of Fairmont Southampton, offering warm, engaging greetings to all guests.
• Escort guests and provide clear wayfinding throughout the property.
• Assist guests with luggage to/from rooms, ensuring safe and professional handling.
• Manage front-drive traffic flow and assist guests entering/exiting vehicles.
• Support check-in during peak periods and lobby flow and queue management.
• Uphold grooming, uniform, and brand presentation standards.

Skills

Customer service

Guest-facing

Communication

Multitasking

Professional appearance

Education

High school diploma

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Welcome Ambassador. The Welcome Ambassador reports to theGuest ServiceManager andis responsible forcreating a warm, positive, and memorable first impression for all guests arriving at Fairmont Southampton. This role brings the history and stories of the resort to life through engaging interactions while supporting guests with luggage, wayfinding, transportation, and overall arrival needs. The Welcome Ambassador ensures smooth lobby and front-drive flow, enhances guest satisfaction, and upholds Fairmont’s luxury service standards.

Key Responsibilities

Guest Welcome & Experience Delivery

• Serve as the face and ambassador of Fairmont Southampton, offering warm, engaging greetings to all guests.
• Share knowledge of the resort’s history, amenities, and upcoming experiences.
• Escort guests and provide clear wayfinding throughout the property.
• Offertimely,accurateinformation about hotel facilities and destination attractions.
• Anticipateguest needs and deliver thoughtful, personalized service.
• Assistguests with luggage to/from rooms, ensuring safe and professional handling.
• Tag, record, and store luggage according to Fairmont procedures.
• Offer umbrellas and weather-relatedassistancetomaintainguest comfort.

Front Drive Operations & Safety

• Manage front-drive traffic flow, including taxis, shuttles, guest vehicles, and ride-share arrivals.
• Assistguests safely entering/exiting vehicles.
• Coordinate with Security, and Guest Services during peak arrival/departure periods.
• Maintaina clean, safe, and visually appealing entrance area.
• Monitorguest areas for safety concerns or unattended baggage.
• Provide support to guests with mobility needs.

Operational Support & Service Coordination

• Support check-in during peak periods andassistwith lobby flow and queue management.
• Collaborate closely with Guest Servicesto ensure seamless arrivals and departures.
• Assistwith parcel acceptance, secure storage, and guest item delivery.
• Support VIP arrivals, group movements, and special eventlogistics.
• Uphold grooming, uniform, and brand presentation standards.

Communication & Brand Representation

• Respond to guest questions with clarity and confidence.
• Communicate effectively using radios or internal systems to coordinate service.
• Maintaina polished, professional presence aligned with Fairmont brandand LQAstandards.

Other Duties & Responsibilities

Perform other duties and responsibilities as assigned by management to support the overall operations of the hotel and ensure an exceptional guest experience

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

Education

• High school diplomarequired; hospitality coursework is an asset.

Experience

• Minimum 1 year of customer service experience, ideally in a guest-facing environment.
• Experience in Bell, Doorman, or Guest Services roles is an advantage.
• Warm, engaging interpersonal skills and a passion for guest service.
• Strong communicationand multitasking abilities.
• Ability to stay calm and professional in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Professional appearance aligned with luxury standards.
• Additionallanguages are an asset.

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Other Requirements

• Ability to stand or walk for extended periods.
• Ability to lift, push, and pull luggage up to 50lbs/ 23 kg.
• Comfortable working indoors and outdoors in varying weather conditions.
• Flexibility to work mornings, evenings, weekends, and holidays asrequired.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:

We build trust through mutual respect and being authentic.

Our team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.Our mission is to turn moments into memories for our Guests.An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team