Room Attendant

Fairmont Hotels & Resorts; Southampton; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Worldwide travel discounts

Discounted stays across properties

Job summary

Fairmont Southampton invites you to join our luxury resort as a Room Attendant. You will maintain the cleanliness, presentation, and comfort of guest rooms, ensuring high standards and a memorable guest experience.

Join a collaborative housekeeping team with opportunities for growth and working in a premium hospitality environment. The role emphasizes independent work, adherence to safety protocols, and proactive guest service to exceed expectations while upholding Fairmont’s luxury brand

Qualifications

• Experience in housekeeping or related cleaning roles preferred.
• Strong attention to detail and presentation standards.
• Excellent time management and efficiency in fast-paced environments.
• Professional customer service skills with guest-focused attitude.

Responsibilities

• Thoroughly clean guest rooms to brand standards.
• Restock amenities and supplies as required.
• Prepare rooms for guest arrival and maintain ongoing cleanliness.
• Respond promptly to guest requests and support services.

Skills

Cleaning

Attention to detail

Time management

Customer service

Education

High school diploma

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award‑winning team and shape the future of hospitality.

Following a multi‑million‑dollar renovation, our 593‑room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square‑foot spa, an 18‑hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Room Attendant. Reporting to theAssistant Director, Housekeeping, the Room Attendant is a vital member of the Housekeeping team and is responsible for maintaining the cleanliness, presentation, and comfort of guest rooms at Fairmont Southampton. This role ensures that guest rooms meet our high standards of cleanliness and hospitality, contributing to an exceptional guest experience by providing attentive and efficient service.

Key Responsibilities

Guest Room Cleaning & Preparation

Thoroughly clean andmaintainguest rooms, including making beds, changing linens, vacuuming, dusting, polishing, and cleaning bathrooms to brand standards.

Restock guest room amenities, supplies, and toiletries asrequired.

• Stage and place guest amenities, welcome items, and special requests according to guest preferences and hotel standards

Ensure rooms are ready for guest arrival and consistently maintained throughout a guest’s stay.

Guest Interaction & Service

Respond promptly and courteously to guest requests for cleaning oradditionalservices.

Provide friendly, professional service and information, supporting overall guest satisfaction.

Respect guest privacy and security at all times.

Maintenance Reporting & Safety

Report any maintenance issues, safety hazards, or operational concerns to the Executive Housekeeper.

Follow all safety procedures, handlingequipmentand cleaning materials according to hotel protocols.

Teamwork & Operational Support

Maintain a clean, organized, and efficient work area, including housekeeping carts and supplies.

Work effectively both independently and as part of theHousekeepingteam.

Assistwith special cleaning projects or deep cleaningtasks asassigned.

Other Duties & Responsibilities

• Perform other duties and responsibilities as assigned by management to support the overall operations of the hotel and ensure an exceptional guest experience.

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilityrequired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentialfunctions:

Experience

Previousexperience in housekeeping, room attendant, or a related cleaning role is preferred, ideally in a luxury hotel or resort environment.

Experience responding to guest requests and adhering to quality standards is an asset.

Education

High school diploma or equivalent.

Strong attention to detail with high cleanliness and presentation standards.

Excellent time management and the ability to work efficiently in a fast‑pacedenvironment.

Professional customer service skills with a friendly,guest‑focusedattitude.

Ability to follow safety procedures, operational protocols, and respect guest privacy.

Organized and capable of working independently and collaboratively as part of a team.

Personal Attributes, Culture & Values

Reliable, adaptable, and committed to delivering excellence in every task.

Proactive andservice‑orientedwith a focus on guest satisfaction.

Positive attitude and willingness to support colleagues and contribute toa strong teamculture.

Embrace the Fairmont brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected

Circumstances

Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays as operational needs require.

Physical ability to stand, walk, bend, lift, and perform repetitive tasks throughout the shift.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.Our mission is to turn moments into memories for our Guests.An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartist's work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.