Recreation Assistant-Basingstoke and Deane CLT

Serco Group Plc; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free leisure access

Pension

Training and development

Employee discounts

Job summary

Basingstoke and Deane Leisure Trust is seeking Lifeguards to help keep the pool safe and welcoming for all visitors. You’ll supervise activities, assist customers, and respond confidently in emergencies.

Join a close-knit, supportive team at our community centres and benefit from comprehensive training and development opportunities. Strong swimming ability and a National Pool Lifeguard Qualification are essential.

Qualifications

• Customer-focused approach to interacting with diverse visitors.
• Need strong swimming ability and vigilance in a pool environment.
• Ability to stay calm and act quickly in emergencies.

Responsibilities

• Supervise pool activities and ensure safety standards.
• Provide excellent customer care and assist visitors as needed.
• Maintain cleanliness of the pool area and set up equipment for sessions.
• Assist in emergency situations and life-saving procedures when required.

Skills

Customer service

Swimming skills

Safety awareness

Education

National Pool Lifeguard Qualification (NPLQ)

Job description

Basingstoke and Deane Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for Lifeguards to join their team and help make a positive difference every day.

As a Lifeguard you'll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.

Without you there can't be any pool activity. But you won't be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. You will also receive fantastic training and development opportunities and benefits including free leisure access and other various discounts.

What you'll need to do the role

You'll need to have excellent customer service skills as you'll be interacting heavily with our customers. So, whether you've earned that experience in a leisure or another customer facing environment, you'll be a people person who is happy dealing with people of all ages and backgrounds.

You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives.

As a lifeguard you'll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you'll need to have strong swimming skills and it's essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society).

A world of opportunity:

Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.

Great people:

Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you'll also find all the resources you need for career progression through Serco Learning.

What we offer

• Holidays: 21 days pro rata plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, free membership for Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.