Recovery Worker - Fixed Term

Occy; Hanley; On-site; GBP 26,000 - 31,000; Full time

Job summary

WithYou is seeking a compassionate Recovery Worker in Stoke-on-Trent on a fixed-term basis until 13/09/2027. You will be the first point of contact, handling referrals and assessments, covering staff absence and phone queries. A driving licence and access to a vehicle are essential.

You will work within the Criminal Justice team, manage an active caseload, and deliver care coordination, ensuring clients are treated with respect and dignity while building strong partnerships with stakeholders.

Qualifications

• Experience in health, social care, criminal justice or related settings.
• Motivation to work in drug and alcohol sector.
• Proven track record of delivering efficient and reliable customer service.

Responsibilities

• Be the first point of contact for the service, including taking referrals, carrying out assessments, covering staff absence and answering telephone queries.
• Manage an active caseload, connect with clients promptly and ensure respectful, dignified treatment.
• Provide continuity of care through partnership working, care coordination, key work responsibilities and intervention delivery.
• Work within the Criminal Justice team with outreach to prisons, courts, custody and probation.

Skills

Compassionate

Communication

Organisation

Time management

Driving licence

Job description

Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You’ll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. As part of your role, you will be the first point of contact for the service, including taking referrals, doing assessments, covering staff absence and answering telephone queries.

This role will be based within the Criminal Justice team and will involve outreach to various locations such as prisons, court, custody and probation. This role is also subject to the candidate being vetted by Staffordshire Police.

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they’re always treated with respect and dignity.

This position is offered on a full time, fixed term basis, until 13 September 2027. Some Saturday working may be required to meet the needs of the service. A driving license and access to a vehicle is an essential requirement.

We’re looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders. A driving license and access to a vehicle is an essential requirement.

Join our team as Recovery Worker in Stoke on Trent on a fixed term basis.

Are you a compassionate and motivated individual who wants to change people’s lives? Our team in Stoke in Trent is looking for a Recovery Worker to join them on a fixed term basis until 13/09/2027 to provide high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we’d love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

As a Recovery Worker, we offer a starting salary of £26,250, rising each year in line with our pay progression salary bands, to £30,900 per year. For further details please reach out to a member of the recruitment team via [e-mail].

Closing date: 16th October 2026. Please note: This role may close earlier than the stated deadline.