Recovery Worker - Engagement (Fixed Term)

withyou; Shrewsbury; Sur place; GBP 26 000 - 31 000; Plein temps

Résumé du poste

WithYou in Shrewsbury is seeking a Recovery Worker to support clients in identifying goals and developing tailored treatment plans. You will be the first point of contact, handle referrals, assessments, and queries, and ensure continuity of care through effective partnership working.

You will manage an active caseload, connect with clients promptly, and deliver evidence-based interventions while maintaining dignity and respect. Strong organisational and communication skills are essential.

Qualifications

• Experience in health, social care, criminal justice, or related setting.
• Ability to build meaningful relationships with clients and stakeholders.
• Proven track record of providing efficient and reliable customer service.

Responsabilités

• Take referrals and perform assessments to determine client needs.
• Cover staff absence and answer telephone queries to maintain service continuity.
• Manage an active caseload and coordinate care with partners to deliver quality support.

Connaissances

Communication skills

Care coordination

Assessment delivery

Description du poste

Job Description

Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You'll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. As part of your role, you will be the first point of contact for the service, including taking referrals, doing assessments, covering staff absence and answering telephone queries.

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they're always treated with respect and dignity.

This position is offered on a full time, fixed term basis until 31st March 2027, working 37.5 hours per week Monday - Friday. Some Saturday working will be required to meet the needs of the service.

We're looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. You will also have a proven ability to carry out comprehensive assessments, assess risk, devise care plans and deliver evidence based interventions.

Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

Join our team as a Recovery Worker in Shrewsbury.

Are you a compassionate and motivated individual who wants to change people's lives? Our team in Shrewsbury is looking for a Recovery Worker with a focus on engagement to join them on a fixed term basis in providing high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we'd love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

As a Recovery Worker, we offer a starting salary of £26,250, rising each year in line with our pay progression salary bands, to £30,900 per year. For further details please reach out to a member of the recruitment team via [e-mail].

Closing date: 22nd November 2026. Please note this role may close earlier than the stated deadline if we receive a high volume of applications. All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter.