Recovery Worker

withyou; Hanley; On-site; GBP 26,000 - 31,000; Full time

Job summary

WithYou is seeking a compassionate Recovery Worker in Stoke-on-Trent to provide frontline support, assess client needs, and coordinate care within a busy service. You will be the first point of contact, handle referrals and telephone queries, and work to maintain a high-quality, person-centered service.

This full-time fixed-term role runs until 17 September 2027, with occasional Saturday work. The successful candidate will build strong relationships across health and social care, criminal

Qualifications

• Demonstrable compassion and motivation to work in health or social care.
• Proven track record delivering reliable customer service.
• Ability to build meaningful relationships with clients and stakeholders.

Responsibilities

• Be the first point of contact for referrals and queries.
• Take referrals, perform assessments and cover staff absence.
• Manage an active caseload and coordinate care for clients.

Skills

Compassionate nature

Communication skills

Teamwork

Organized

Time management

Relationship building

Job description

Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You’ll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. As part of your role, you will be the first point of contact for the service, including taking referrals, doing assessments, covering staff absence and answering telephone queries.

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they’re always treated with respect and dignity.

This position is offered on a full time, fixed term basis, until 17 September 2027. Some Saturday working may be required to meet the needs of the service.

We’re looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

Join our team as Recovery Worker in Stoke on Trent.

Are you a compassionate and motivated individual who wants to change people’s lives? Our team in Stoke in Trent is looking for a Recovery Worker to join them on a fixed term basis until 17/09/2027 to provide high‑quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we’d love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

As a Recovery Worker, we offer a starting salary of £26,250, rising each year in line with our pay progression salary bands, to £30,900 per year.

Closing date: 15th November 2026.