Recovery Worker

Occy; Shrewsbury; On-site; GBP 26,000 - 31,000; Full time

Job summary

WithYou is seeking a Recovery Worker in Shrewsbury to support clients in identifying goals and creating treatment plans as part of the Reset team. You will be the first point of contact, manage referrals, assess needs, cover staff absence, and respond to queries, delivering high-quality recovery care.

This full-time, fixed-term role runs until March 2028. A full UK driving licence and access to a vehicle are required, with some Saturday work expected.

Qualifications

• Experience in health, social care, criminal justice or motivation to work in drug and alcohol sector.
• Ability to build meaningful relationships with clients and stakeholders.
• Strong communication and interpersonal abilities.
• Organised and capable of managing time effectively.

Responsibilities

• Take referrals and conduct assessments for new clients.
• Cover staff absence and answer telephone queries as needed.
• Deliver frontline care and ensure continuity through effective partnership working.
• Manage an active caseload and provide care coordination for clients.
• Work with rough sleepers and vulnerable clients in the Shropshire area.

Skills

Compassionate

Communication skills

Organisational skills

Teamwork

Driving licence

Job description

Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You’ll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. As part of your role, you will be the first point of contact for the service, including taking referrals, doing assessments, covering staff absence and answering telephone queries.

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they’re always treated with respect and dignity. This role will specifically work within our Reset team, working with rough sleepers and those at risk of homelessness within the Shropshire area.

This position is offered on a full time, fixed term basis, until March 2028. Some Saturday working will be required to meet the needs of the service and due to the community-based nature of this role, you will need to hold a full UK driving licence and access to your own vehicle. As a Recovery Worker, we offer a starting salary of £26,250, rising each year in line with our pay progression salary bands, to £30,900 per year. For further details please reach out to a member of the recruitment team via [e-mail].

We’re looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

Closing date: Tuesday 27th October

Join us as a Recovery Worker - Job Description/Person Specification

Are you a compassionate and motivated individual who wants to change people’s lives? Our team in Shrewsbury is looking for a Recovery Worker to join them in providing high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we’d love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.