Recovery & Resolution Assistant - 12 Month FTC

Northern; Bradford; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Free Travel on Northern services

Pension scheme top-up

Generous family benefits

Cycle to work scheme

Electric car scheme

Exclusive discounts

Employee assistance programme

Training & career development

Recognition programmes

Job summary

Northern is seeking a Recovery & Resolution Assistant to support the Recovery & Resolution Team, handling sensitive information and ensuring records and evidence are accurate and timely. You’ll assist with case management, communications, and document control in a busy, compliant environment.

The role emphasizes attention to detail, integrity and the ability to work both independently and as part of a team, within a 12-month FTC, based at Bradford Interchange.

Qualifications

• Excellent attention to detail and accuracy when handling information
• Strong organisational skills with ability to manage priorities and deadlines
• Excellent written and verbal communication skills
• Strong IT skills and confidence using Microsoft packages
• Able to work independently while supporting the team
• Discretion handling confidential information

Responsibilities

• Maintain accurate case documentation and records, ensuring information is filed and archived correctly
• Handle correspondence, letters, post, calls and emails, triaging enquiries when needed
• Support Recovery & Resolution Officers with scanning, evidence logging and document management
• Request and preserve relevant images and footage, ensuring evidence is available when needed
• Review images and footage and arrange redactions where required
• Assist in creating comprehensive evidence bundles by downloading files and organizing documents
• Use case management systems and databases to progress cases and upload information
• Support new team members and contribute to a collaborative team environment
• Learn and develop to improve processes and ways of working
• Handle personal and sensitive information in line with data protection requirements

Skills

Attention to detail

Organisational skills

Communication skills

IT skills

Independent worker

Tools

Microsoft Office

Job description

Job Title: Recovery & Resolution Assistant

BUSINESS FUNCTION: Customer & Commercial - DRPU ( Debt Recovery Prosecutions Unit)

SALARY: £29,518 - Training Salary during first 6 month £25,801

Grade: CS2

LOCATION: Bradford Interchange - Must be willing to travel the network when required

HOURS: Full Time - 12 Month FTC

As a Recovery & Resolution Assistant, you’ll play an important role in supporting Northern’s Recovery & Resolution Team, helping cases move smoothly from initial contact through to resolution. You’ll be trusted with sensitive information, important documentation and evidence — so your eye for detail, organisation and integrity will make a real difference.

This is a great opportunity for someone who enjoys working behind the scenes, has an interest in law, investigations or compliance, and wants to build their experience in a busy, purpose-driven environment.

What you'll be doing

No two days will be quite the same. You’ll provide essential administrative support across the Recovery & Resolution process, making sure our records, evidence and communications are accurate, complete and handled within the required timescales

• Maintain accurate case documentation and records, ensuring information is filed and archived correctly
• Handle correspondence, standard letters, post, telephone calls and emails, responding appropriately or triaging enquiries where needed
• Support Recovery & Resolution Officers with scanning, evidence logging, document management and other office-based activities
• Request and preserve relevant images and footage, ensuring evidence is available when it is needed
• Review images and footage and arrange for bystanders to be appropriately redacted where required
• Help create comprehensive evidence bundles by downloading files and ensuring all relevant evidence and documentation
• Use case management systems, databases and platforms to keep cases progressing, including uploading information to the Common Platform Identify and elevate issues to the Recovery & Resolution Delivery Manager where appropriate
• Support new team members and contribute to a positive, collaborative team environment
• Look for opportunities to learn, develop and improve the way we work
• Handle personal and sensitive information responsibly, in line with the UK Data Protection Act
• Demonstrate Northern’s values every day, working with honesty, integrity and confidentiality

About You

We’re looking for someone who is organised, conscientious and naturally curious — someone who takes pride in getting the details right and can be relied upon to follow things through

• Excellent attention to detail and a proven ability to maintain accuracy when handling information and data
• Strong organisational skills and the ability to manage competing priorities and deadlines
• Excellent written and verbal communication skills
• Strong IT skills and confidence using Microsoft packages and digital systems
• The ability to work independently while also being a supportive and committed team player
• A calm and resilient approach, particularly when working under pressure
• The flexibility to adapt to changing priorities and respond positively to new challenges
• A genuine interest in law, investigations, compliance or the railway environment would be an advantage
• The professionalism and discretion needed to handle confidential and sensitive information

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times. Enhanced

Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.