Recovery & Resolution Assistant - 12 Month FTC

Northern Trains Limited; Bradford; On-site; GBP 26,000 - 30,000; Full time

Job summary

Northern Trains Limited is seeking a Recovery & Resolution Assistant for a 12 Month FTC based at Bradford Interchange. You will provide essential administrative support to the Recovery & Resolution Team, ensuring records, evidence and communications are accurate and handled within timescales.

Ideal candidates are organised, detail-oriented with strong IT skills, able to work independently as well as within a team, and able to handle confidential information in a compliant manner.

Qualifications

• Excellent attention to detail and a proven ability to maintain accuracy when handling information and data.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Strong IT skills and confidence using Microsoft packages and digital systems.
• The ability to work independently while also being a supportive and committed team player.
• A calm and resilient approach, particularly when working under pressure.
• The flexibility to adapt to changing priorities and respond positively to new challenges.
• A genuine interest in law, investigations, compliance or the railway environment would be an advantage.
• The professionalism and discretion needed to handle confidential and sensitive information.

Responsibilities

• Maintain accurate case documentation and records, ensuring information is filed and archived correctly
• Handle correspondence, standard letters, post, telephone calls and emails, responding appropriately or triaging enquiries where needed
• Support Recovery & Resolution Officers with scanning, evidence logging, document management and other office-based activities
• Request and preserve relevant images and footage, ensuring evidence is available when it is needed
• Review images and footage and arrange for bystanders to be appropriately redacted where required
• Help create comprehensive evidence bundles by downloading files and ensuring all relevant evidence and documentation
• Use case management systems, databases and platforms to keep cases progressing, including uploading information to the Common Platform Identify and elevate issues to the Recovery & Resolution Delivery Manager where appropriate
• Support new team members and contribute to a positive, collaborative team environment
• Look for opportunities to learn, develop and improve the way we work
• Handle personal and sensitive information responsibly, in line with the UK DataProtection Act
• Demonstrate Northern’s values every day, working with honesty, integrity and confidentiality

Skills

Attention to detail

Organisation

IT skills (MS Office)

Teamwork

Resilience

Adaptability

Interest in law/compliance

Discretion

Tools

Microsoft Office

Job description

Recovery & Resolution Assistant - 12 Month FTC

JobTitle: Recovery & Resolution Assistant

BUSINESSFUNCTION: Customer & Commercial - DRPU ( Debt Recovery Prosecutions Unit)

Grade: CS2

LOCATION: Bradford Interchange - Must be willing to travel the network when required

HOURS: Full Time - 12 Month FTC

As a Recovery & Resolution Assistant, you’ll playan important role in supporting Northern’s Recovery & Resolution Team,helping cases move smoothly from initial contact through to resolution. You’llbe trusted with sensitive information, important documentation and evidence —so your eye for detail, organisation and integrity will make a real difference.

This is a great opportunity for someone who enjoys workingbehind the scenes, has an interest in law, investigations or compliance,and wants to build their experience in a busy, purpose-driven environment.

What you'll be doing

No two days will be quite the same. You’ll provide essentialadministrative support across the Recovery & Resolution process, makingsure our records, evidence and communications are accurate, complete andhandled within the required timescales

• Maintainaccurate case documentation and records, ensuring information is filed andarchived correctly
• Handlecorrespondence, standard letters, post, telephone calls and emails,responding appropriately or triaging enquiries where needed
• SupportRecovery & Resolution Officers with scanning, evidence logging,document management and other office-based activities
• Requestand preserve relevant images and footage, ensuring evidence is availablewhen it is needed
• Reviewimages and footage and arrange for bystanders to be appropriately redactedwhere required
• Helpcreate comprehensive evidence bundles by downloading files and ensuringall relevant evidence and documentation
• Usecase management systems, databases and platforms to keep casesprogressing, including uploading information to the Common Platform Identifyand elevate issues to the Recovery & Resolution Delivery Managerwhere appropriate
• Supportnew team members and contribute to a positive, collaborative teamenvironment
• Lookfor opportunities to learn, develop and improve the way we work
• Handlepersonal and sensitive information responsibly, in line with the UK DataProtection Act
• DemonstrateNorthern’s values every day, working with honesty, integrity andconfidentiality

About You

We’re looking for someone who is organised, conscientiousand naturally curious — someone who takes pride in getting the detailsright and can be relied upon to follow things through

• Excellentattention to detail and a proven ability to maintain accuracy whenhandling information and data
• Strongorganisational skills and the ability to manage competing priorities anddeadlines
• StrongIT skills and confidence using Microsoft packages and digital systems
• Theability to work independently while also being a supportive and committedteam player
• Acalm and resilient approach, particularly when working under pressure
• Theflexibility to adapt to changing priorities and respond positively to newchallenges
• Agenuine interest in law, investigations, compliance or the railwayenvironment would be an advantage
• Theprofessionalism and discretion needed to handle confidential and sensitiveinformation

What’s in it for you?

AtNorthern, we don’t just value our people - we go the extra mile to supportthem. Here’s a taste of what you can look forward to:

Free Travel: Unlimitedfree travel for you, your partner, and your dependents on Northern services.Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top upyour contributions by 1.5 times.Enhanced

Family Benefits: We offer 9months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to42% on a bike and spread the cost.

Electric Car Scheme: Lease abrand new electric or plugin hybrid car.

Exclusive Discounts: Fromshopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7support for family, lifestyle, and more.

Training and Career Development: We offertailored training to our colleagues and opportunities to gain recognisedqualifications. Plus enhanced career pathways no matter what part of thebusiness you’re in.

Recognition: We know howimportant it is to show how much we appreciate our people. That’s why we haveour Northern Lights and Northern Sparks Awards, recognising and celebratingbrilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeatof the North – connecting communities, creating opportunities, and drivingsustainable growth. With 2,650 trains running daily, we’re on a missioninto improve rail travel and enhance the customer experience while protecting theenvironment.Back in 1825, the first passenger train set off in the Northof England, beginning a journey that would transform travel across the world.We’ve recently celebrated 200 years of the modern railway and, as we reflect onthat legacy, our focus is now on the future as Great British Rail takes shape.Join us at this pivotal moment in rail history and play your part in ourjourney.

A place for everyone

The best journeys happen when everyone feels welcome on board.At Northern, we don’t just move people from A to B - we’re building ateam where everyone feels they belong. Our talent team can make reasonableadjustments to the process if that’s something you need. We're also a Level 2Disability Confident employer, so if you meet the minimum criteria for the role,we’ll always offer an interview.We automate parts of our screening process to remove any unconsciousbias and to make sure every application is treated fairly. All successfuloffers will be subject to a DBS check and a medical assessment.No matter your background, experience, or whether you call it a bap,barm, or cob… there’s a place for you here in the railway.

Recovery & Resolution Assistant - 12 Month FTC