Recovery Coordinator - Intense Support

Change Grow Live; Ravenshead CP; On-site; Confidential; Full time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training & development

Contributory pension

Annual leave 25–30 days pro rata

Job summary

Change Grow Live Norfolk is a charity delivering Intensive Support through a multi-agency approach to help service users access care options. The Recovery Coordinator will manage caseloads, build partnerships with housing and external agencies, and ensure effective risk management and records.

The role requires safeguarding knowledge, multi-agency collaboration, and strong communication skills, with a flexible schedule including unsociable hours.

Qualifications

• Knowledge of substance misuse and mental health.
• Understanding of multi-agency working and safeguarding.
• Experience facilitating multi-agency meetings.
• Ability to work with statutory and voluntary agencies.
• Excellent admin, recording and reporting.
• Full driving licence and access to a vehicle.
• Strong communication, negotiation and advocacy.
• Ability to work autonomously and in a team.

Responsibilities

• Manage a caseload of service users via Intensive Support Panel.
• Build relationships to help access support.
• Work with core housing and external partners.
• Manage service user plans and risk.
• Advise on substance/alcohol use with Motivational Interviewing.
• Coordinate with Mental Health Agencies to address issues.
• Ensure ongoing access to services.
• Convene and contribute to case conferences.
• Work with partner services sharing information and ensure action plans.
• Represent the team at external forums.
• Maintain accurate service user records per procedures.
• Participate in shift patterns including unsociable hours.

Skills

Substance misuse knowledge

Multi-agency working

Communication & advocacy

Relationship building

IT literacy

Driving license

Job description

Change Grow Live Norfolk is a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. An exciting role has become available for a Recovery Coordinator within our Intensive Support Team. The Intensive Support Team sits within our Severe Multiple Disadvantage (SMD) Programme, offering high level support for those that have additional barriers in accessing services.

Where Nottinghamshire

Hours Full time, 37.5 hours per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Contract Type

Fixed Term Contract until 31st March 2028

About the role

• To manage a case load of service users who have been accepted via our Intensive Support Panel
• Build relationships with and support individuals to access the support they
• To work in close partnership with our core and housing team, as well as external partners
• To manage service user plans and risk
• To advise service users regarding their substance/alcohol use, using recognised theoretical models (e.g. Motivational Interviewing), supporting them to identify and explore concerns before deciding on a possible course of action.
• To work with Mental Health Agencies to ensure that where appropriate, service users have access to address their mental health issues.
• To work proactively to ensure that service users have access to ongoing
• To convene and contribute to service user case conferences where
• To work closely with all partner services, sharing appropriate information and ensuring that action plans are carried through.
• To represent the team at external forums where appropriate and requested to do so.
• To maintain accurate and comprehensive service user records in line with Change Grow Live's procedures and protocols and the requirements of the local authority, maintaining confidentiality and sharing information with appropriate agencies.
• To participate in patterns of shift work to enable the team to maximise potential contact with service users, which will include working unsociable hours.

About you

• Knowledge of substance misuse, alcohol misuse, mental
• Understanding of service users who have multiple and complex
• Understanding the importance of multi-agency working within a strength based, asset building approach and maintaining professional boundaries
• Experience of facilitating multi-agency meetings
• Experience of and a commitment to, working positively in partnership with a range of statutory and voluntary agencies.
• Good administrative, recording and reporting
• Knowledge of safeguarding procedures applicable to children and vulnerable
• Excellent communication, negotiation and advocacy
• Confidence to build and maintain relationships with a wide range of services, representing the organisation and creating effective pathways
• Confidence to work autonomously as well as part of the
• The ability to work with confidence and patience with clients unwilling to engage with services and those that exhibit behaviours that challenge.
• Good level of IT literacy, including the ability to use IT systems, including Microsoft Office applications
• Ability to critically reflect and evaluate interventions, service delivery and areas for development
• Full driving license and access to a road worthy vehicle

What we will give to you

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work-life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

CGL points 23 to 28 (£28,557.79 - £32,802.41)

N/A - Outside London Weighting Area

9/10/2026

Chloe Cree | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.