Records Access Administrator – GDPR & Health Records

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Chelmsford is seeking an Access to Records Administrator to support the delivery of the Access to Records Service in line with GDPR and Health Records Act. You will process requests from patients, coroners, courts and external organisations, ensuring accuracy and timely response.

The role involves handling sensitive information, maintaining records tracking, collaborating with health and admin teams, and ensuring secure transmission of records.

Qualifications

• Knowledge of GDPR/Data Protection Act
• Access to Health Records Act knowledge
• Information governance experience
• Experience handling confidential information
• Understanding of consent, authority, and lawful disclosure

Responsibilities

• Provide support to Access to Records staff and assist patients sensitively
• Ensure requesters are informed of response times and delays
• Deal with telephone requests and queries from other departments
• Ensure service users are treated professionally with discretion
• Consultant or clinical lead to be contacted when required
• Follow GDPR timescales and Trust policies
• Obtain information from PAMS, A&E, health records or X-rays as needed
• Track health records using the electronic case note system
• Search for missing or misfiled notes

Skills

GDPR/Data protection knowledge

Information governance

Handling confidential information

Communication skills

Problem solving

Job description

Mid and South Essex NHS Foundation Trust in Chelmsford is seeking an Access to Records Administrator to support the delivery of the Access to Records Service in line with GDPR and Health Records Act. You will process requests from patients, coroners, courts and external organisations, ensuring accuracy and timely response.

The role involves handling sensitive information, maintaining records tracking, collaborating with health and admin teams, and ensuring secure transmission of records.