Receptionists

Port Lympne Hotel and Reserve & Howletts Wild Animal Parks; Hythe; Presencial; GBP 15.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days annual leave pro rata to start

Comprehensive training and development

Company Pension

Unlimited free entry for you and a car

Discounts on food, retail and stays

24-hour counselling line

Descripción de la vacante

Port Lympne Hotel & Reserve is seeking welcoming and enthusiastic Receptionists to join our team. You will manage reservations, welcome guests on arrival, handle enquiries and promote our accommodation, experiences and facilities to ensure a smooth, memorable visit.

You will need strong customer-focused skills, the ability to handle enquiries and complaints calmly, and be IT proficient with knowledge of GDPR and Health and Safety. Opera Cloud experience is desirable.

Formación

• Front-of-house hospitality experience preferred.
• Strong customer-focused approach with the ability to handle enquiries and complaints calmly.
• Comfortable using IT systems and learning new reservation software.

Responsabilidades

• Manage reservations and welcome guests on arrival.
• Provide friendly, professional service across reception areas.
• Promote accommodation, experiences and facilities to guests.
• Handle enquiries and promote services to ensure a memorable visit.

Conocimientos

Face-to-face customer service

Telephone customer service

Organised

Attention to detail

GDPR awareness

Health and Safety understanding

Herramientas

Opera Cloud

Descripción del empleo

Closing Date: 16 November 2026

Salary: £10.85 - £12.71 Per Hour, Plus Desirable Benefits

Permanent, Flexible Hour Positions Available

Are you wild about creating memorable experiences?

Do you want to work in a place where you can hear calls from troops of howler monkeys, or the roars from a pride of lions?

At Port Lympne Hotel & Reserve, we are looking for welcoming and enthusiastic Receptionists to join our team.

As a Receptionist, you will play an important role in delivering an exceptional guest experience, providing a friendly, professional and efficient service across our reception areas. From managing reservations and welcoming guests on arrival to handling enquiries and promoting our accommodation, experiences and facilities, you will help ensure every guest enjoys a smooth and memorable visit.

Who We Are Looking For

We are looking for friendly, professional and enthusiastic individuals with excellent face-to-face and telephone customer service skills, who can build positive relationships with guests and colleagues and communicate confidently and professionally.

You will have a strong customer-focused approach, with the ability to handle guest enquiries and complaints calmly and effectively, finding appropriate solutions and resolving issues in a timely manner. You will be organised, have excellent attention to detail and be confident managing a varied workload in a fast-paced environment, while maintaining a high standard of personal presentation.

You will also be comfortable using IT systems, with good administrative skills and the ability to learn and adapt to new booking and reservation systems. A good understanding of GDPR, Health and Safety and safe working practices is important.

Previous experience in a front-of-house, hospitality or customer-focused role is desirable, as is experience using Opera Cloud or a similar property management system.

Contract Details

This is a permanent, flexible hours contract. Rate of pay is £10.85 for under 21’s and £12.71 for over 21’s. We are offering a flexible hour position, with shifts falling between of 7:45am and 10:00pm. where working hours may vary depending on business needs. Please note that while we likely to provide consistent hours (between 24-32 hours a week) the nature of this contract means that there may be occasional fluctuations. Job shares considered. Working hours will include weekdays, weekends, and bank holidays. A reliable mode of transport is recommended due to our remote location of the park. All applicants must have right to work in the UK and hold a valid UK driving license.

The location:

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.

Why You Should Join Us

We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.

Be part of the Port Lympne and Howletts family and join our pride.

You can also expect a host of other roarsome benefits including:

• 28 days of annual leave pro rata to start date and working hours, inclusive of bank holidays (rising with length of service)
• Comprehensive training and development opportunities, including workshops and e-learning.
• Enhanced Sickness, Maternity and Paternity Policies.
• Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
• Exceptional discounts on food, retail and accommodation at our parks.
• Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
• Company Pension
• And many more length or service-related rewards and Benefits.

Your adventure awaits

#joinourpride

A Full Job Description Is Available On Request