Receptionist | University College London Hospitals NHS Foundation Trust

University College London Hospital; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A Premier Healthcare Facility in London is seeking an enthusiastic Receptionist to join their Pain Management team. You will support patient pathways through effective administrative coordination, ensuring excellent customer service and a positive patient experience. The ideal candidate should have excellent communication and organizational skills and the ability to work in a dynamic environment. Flexible working options are available, and the role promises a rewarding career in one of the leading NHS trusts in the UK.

Benefits

Flexible working options

Supportive multi-disciplinary team

Career progression opportunities

Qualifications

• Experience in receptionist duties or admin coordination.
• Ability to work in a multi-disciplinary team.
• Knowledge of hospital systems is an advantage.

Responsibilities

• Provide excellent receptionist support within the Pain Management team.
• Manage administrative processes attached to patient pathways.
• Collate clinic information using EHRS and manage appointments.

Skills

Excellent communication skills

Organizational skills

Flexibility

Ability to work autonomously

Job description

Overview

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a high quality service. You will be providing excellent Receptionist support within the Pain Management team at the National Hospital. In this role you will be working in the Pain Team – supporting consultants in the delivery of their role through admin coordination. You also will be supporting National Hospital clinics that use the clinics rooms.

Good organisational skills, flexibility and the ability to work autonomously are key attributes. The post holder must promote and contribute towards achieving the Trust’s UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.

This post would involve actively managing the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service. Both written and verbal excellent communication skills are expected. In addition as part of your role you would be required to assist with RTT and slot utilisation for your department to meet the Trust’s stringent targets. You will use the new EHRS system to collate clinic information in time for the clinics, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments and external sources as required.

About UCLH and the Trust

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Pain Management Centre

UCLH Pain Management Centre is a nationally recognized centre of excellence for people with longstanding pain. We have a multi professional service made up of doctors, nurses, physiotherapists and psychologists. We provide help to minimise pain where possible and maximise quality of life.

Additional information

Come and be a part of the best NHS trust in England to work for, according to our staff. *UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

This advert closes on Tuesday 23 Sep 2025