Receptionist - Trearddur Bay Hotel

JW Lees; Trearddur; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay + tronc

Annual profit share bonus

30% discount on food and drink acrossP

50% off food when on shift

Discounted stays in JW pubs/hotels

Wellbeing support

Job summary

JW Lees is seeking a friendly Receptionist to welcome guests and manage bookings at our historic North West and North Wales hotels. You will assist guests with reservations, check-in/out, and respond to queries to ensure a smooth stay.

You will also handle payments, support restaurant reservations, and maintain accurate occupancy data in the system, while upholding security and service standards across JW Lees venues.

Responsibilities

• Meet and greet guests and visitors to the Hotel
• Manage face to face, online and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

Job description

What a Receptionist does at JW Lees:

• Meet and greet guests and visitors to the Hotel
• Manage face to face, on line and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:# Proud - Savvy - Honest - Passionate - Personal - Together

• Competitive pay plus tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts