Receptionist - Trearddur Bay Hotel

JW Lees; Holyhead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Profit share bonus

30% discount on food and drink

50% off food on shift

Discounted hotel stays

Wellbeing support (LCT)

Development programmes

Enhanced parental policies

JW BenefitHub discounts

Job summary

JW Lees is seeking a Hotel Receptionist to join its team. You will meet and greet guests, manage bookings and check guests in and out, while handling queries and ensuring smooth front-desk operations in a busy hotel environment.

The role involves working with the reservation system, coordinating room allocations, and supporting restaurant reservations and guest services as needed. A strong hospitality mindset and clear communication are essential.

Qualifications

• Experience in hospitality or frontline customer service preferred.
• Good communication and interpersonal skills.
• Ability to manage bookings and guest expectations.

Responsibilities

• Meet and greet guests and visitors to the Hotel.
• Handle face-to-face, online and telephone bookings.
• Check reservations and allocate rooms accurately.
• Assist guests with queries and requirements.
• Check guests in and out of the hotel.
• Prepare restaurant reservations as needed.
• Maintain occupancy levels on the computer system.
• Manage room rates and changes in the system.
• Address customer issues and service requests.
• Process cash and card payments.
• Ensure a safe work environment and report hazards.

Skills

Guest service

Booking management

Check-in/out

Cash handling

Customer queries

Tools

Reservation system

Job description

Hotel Receptionist Vacancy

We arelooking forReceptionist to join ourfabulous team.

What we offer our Receptionists:

• Competitive pay plus tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Receptionist does at JW Lees:

• Meet and greet guests and visitors to the Hotel
  
• Manage face to face, on line and telephone bookings
  
• Check all reservations and room allocations
  
• Handle guest queries and requirements
  
• Check guests in and out of the Hotel
  
• Prepare restaurant reservations
  
• Maintain occupancy levels on the computer system
  
• Manage the computer system including room rates and changes
  
• Dealwith customer requirements, complaints and service issues
  
• Handle cash and card payments
  
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
  

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:#

Proud - Savvy - Honest - Passionate - Personal - Together