Receptionist Team Member – Bembridge Coast Hotel

Warner Leisure Hotels; Bembridge; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free use of gym and leisure facilities

28 days annual leave

Pension scheme

Cycle to Work Scheme

Life Assurance

Free Car Parking onsite

Job summary

Warner Hotels is seeking a friendly Receptionist for Bembridge Coast Hotel on the Isle of Wight. You will deliver warm customer service at the heart of our reception, under the guidance of the Reception Manager and Team Leaders.

No experience necessary—come as your authentic self. You’ll enjoy gym access, staff discounts, a pension, generous leave and opportunities for career development through in-house training and external qualifications.

Qualifications

• No experience necessary; come to work as your authentic self.
• Willingness to learn about customer service, our products and tailored selling.
• Care about the wider team and support wherever needed.

Responsibilities

• Deliver great customer service on reception and contribute to the smooth running of the reception area.
• Work with the Reception Manager and Team Leaders to ensure guest journeys are seamless.

Skills

Guest journey focus

Customer service

Team support

Job description

Join our team at Bembridge Coast, part of the Warner Hotels Group. This 258-bedroom hotel with a theatre, spa, and leisure facilities offers stunning views of the Solent on the Isle of Wight.

Up to £12.71 per hour (dependent on your age)

We have a fantastic opportunity for a Receptionist at Warner Hotels. As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.

Why work with Warner Hotels? As a Receptionist, you’ll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum – including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission.

We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: [e-mail]

Location: Bembridge Coast Hotel, Bembridge, PO35 5TB