Receptionist Team Leader

Berry Recruitment; Abingdon; On-site; GBP 33,000 - 34,000; Full time

Job summary

Berry Recruitment are NOW hiring for a committed and experienced Reception Team Leader to work for a company in Abingdon, Oxfordshire. The role of Reception Team Leader is based at Abingdon offices, with hours 9:00 am to 5:00 pm, Monday to Friday, offering a salary of £26,500 - £29,000 per annum.

You will oversee three reception desks, train new staff and manage rotas, ensuring high service levels and smooth daily operations.

Qualifications

• Minimum of one year's reception experience.
• Experience in front-of-house or reception roles.
• Ability to lead and motivate a small team.

Responsibilities

• Oversee daily operational activities of the reception desks across three offices.
• Ensure service levels are maintained and exceeded where possible.
• Produce and manage the reception rota, including sickness and planned absences.
• Deliver training to new receptionists on required skills.
• Travel to each office to complete monthly checks.
• Support the Office Manager with appraisals and staff performance discussions.

Skills

Team leadership

Reception experience

Customer service

Training delivery

Job description

Berry Recruitment are NOW hiring for a committed and experienced Reception Team Leader to work for a company in Abingdon, Oxfordshire

Role: Reception Team Leader

Salary: £26,500 - £29,000 per annum

Location: Abingdon, Oxfordshire

Hours: Monday to Friday 9:00 am - 5:00 pm

Key Responsibilities of the Reception Team Leader:

• To oversee the daily operational activities of the reception desks, including travelling between the three legal offices
• Ensure that agreed service levels are maintained and exceeded where possible
• Produce, manage and operate the reception rota, including lunch rotas, sickness and future planned absences, planning cover and playing a flexible role to cover team absences when required
• Deliver training to new receptionists ensuring they are given the skills needed to successfully carry out their role
• Travel to each office to complete the monthly office checks
• To work closely with and the Office Manager and undertake any delegated tasks
• To support the Office Manager with appraisals and performance management of staff, including quarterly meetings with the reception team

About you:

• Someone proactive who can lead, motivate and inspire the team to provide a professional client experience
• Someone who can take initiative to create more efficient processes and implement new best practices
• Someone with a minimum of one year's reception experience
• Experience of working as a receptionist or front of house role
• Experience of motivating and developing a team
• Someone with a minimum of one year's reception experience

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010