Reception Team Leader: Lead, Train & Optimise Front Desk

Berry Recruitment; Abingdon; On-site; GBP 33,000 - 34,000; Full time

Job summary

Berry Recruitment are NOW hiring for a committed and experienced Reception Team Leader to work for a company in Abingdon, Oxfordshire. The role of Reception Team Leader is based at Abingdon offices, with hours 9:00 am to 5:00 pm, Monday to Friday, offering a salary of £26,500 - £29,000 per annum.

You will oversee three reception desks, train new staff and manage rotas, ensuring high service levels and smooth daily operations.

Qualifications

• Minimum of one year's reception experience.
• Experience in front-of-house or reception roles.
• Ability to lead and motivate a small team.

Responsibilities

• Oversee daily operational activities of the reception desks across three offices.
• Ensure service levels are maintained and exceeded where possible.
• Produce and manage the reception rota, including sickness and planned absences.
• Deliver training to new receptionists on required skills.
• Travel to each office to complete monthly checks.
• Support the Office Manager with appraisals and staff performance discussions.

Skills

Team leadership

Reception experience

Customer service

Training delivery

Job description

Berry Recruitment are NOW hiring for a committed and experienced Reception Team Leader to work for a company in Abingdon, Oxfordshire. The role of Reception Team Leader is based at Abingdon offices, with hours 9:00 am to 5:00 pm, Monday to Friday, offering a salary of £26,500 - £29,000 per annum.

You will oversee three reception desks, train new staff and manage rotas, ensuring high service levels and smooth daily operations.