Receptionist - Standard

Lah Property Marketing; Southmoor; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Discounts across retailers

LAH Academy training

Job summary

LAH Property Marketing is seeking a warm, professional Front of House Receptionist for a premium commercial office building in Didcot. You will be the face of the building, greeting tenants, visitors and contractors, and ensuring a polished reception environment.

This on-site role runs Monday to Friday from 9am to 3pm with a salary of £20,124 per year. The successful candidate will bring high standards, calm confidence and strong service orientation to support building management and tenant

Qualifications

• Front-of-house service experience or strong service mindset.
• Professional and personable presentation required.
• Proficient in basic Microsoft tools and email communication.

Responsibilities

• Deliver a warm, professional welcome to tenants, visitors and contractors.
• Keep the reception area organized, presentable and welcoming.
• Support reception operations including visitors, deliveries and couriers.
• Handle competing priorities and manage day-to-day tasks with calm.

Skills

Front of House

Reception

Customer service

Microsoft Office

Tools

Email

Reporting tools

Microsoft 365

Job description

Front of House Receptionist — Commercial Office Building
Location: Didcot
Schedule: Monday to Friday | 9am - 3pm
Salary: £20,124 per year
We are looking for a warm, professional and service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building.
This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building.
You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role provides autonomy and trust, and suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment.

Key Responsibilities

You will be responsible for delivering a professional front-of-house service, including:

Service Delivery

• providing a warm and professional welcome to tenants, visitors and contractors;
• taking ownership of the reception area so it remains organised, presentable and welcoming;
• supporting the smooth running of reception, including visitors, contractors, deliveries and couriers;
• dealing confidently with competing priorities at reception;
• preparing refreshments for guests where required;
• supporting routine tenant or building queries and directing issues to the right person;
• carrying out visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process.

Communication

• communicating clearly and professionally with tenants, visitors, colleagues and service partners;
• producing short updates, handovers or reports where required;
• assisting with tenant notices or general building communication where needed;
• escalating issues appropriately and keeping the right people informed.

Professional Standards

• maintaining high standards of presentation, conduct and reliability;
• being punctual, dependable and ready to start work on time;
• following building procedures and supporting health and safety standards;
• representing LAH and the building in a professional and positive manner.
• managing reception confidently on a day-to-day basis;
• prioritising tasks during busy and quieter periods;
• using judgement to identify and upscale issues to Building Management, LAH or service partners where needed.

Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.

Who this role suits

This role is likely to suit someone who enjoys:

• meeting people and creating a positive first impression;
• working in a premium, professional environment;
• taking ownership of their workspace;
• being organised, calm and proactive;
• working independently while knowing when to ask for support;
• delivering consistently high standards.

Skills, Knowledge and Expertise

We are looking for someone who can demonstrate:

• excellent presentation and communication skills;
• a warm, confident and professional manner;
• organisational skills and strong attention to detail;
• reliability, punctuality and the ability to work independently;
• the ability to use email, basic reporting tools and Microsoft applications effectively;
• a proactive approach to problem-solving.

Experience in front of house, hospitality, hotels, corporate services or similar customer-facing roles is welcome, but not essential. We are more interested in your attitude, professionalism and ability to meet the standards of the role.

Attendance requirements

• this is a site-based role and requires consistent on-site presence during operational hours. Remote or hybrid working is not part of this role.
• the role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.

Desirable, but not essential

• familiarity with a commercial building environment.
• pension scheme and life assurance;
• 24/7 virtual GP for you and your family;
• financial and legal helpline;
• discounts across multiple retailers;
• training and development opportunities including access to the LAH Academy;
• referral programme.

About LAH Property Marketing

LAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.

Equal opportunities

If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.