Receptionist

Lah Property Marketing Ltd; West of England; Hybrid; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Company pension

Annual company events

LAH Training Academy

Wellness programme

Job summary

LAH Property Marketing Ltd in Bristol is seeking a front of house receptionist for a permanent part-time role at a central, modern building. You will be the friendly face, greet visitors, manage deliveries, and provide general admin support while working closely with the Building Manager.

You should be well presented with relevant experience, able to coordinate concierge activities for tenants, and communicate effectively. This role includes tenant engagement and a small community-building focus.

Qualifications

• Proven experience in a front of house reception role or customer service, marketing or sales environment.
• Personable and proactive with a confident manner and able to deliver impeccable customer service.
• Self-motivated and willing to organise the additional concierge or added value activities as part of the reception role.
• Excellent written and verbal communication skills and be a competent Microsoft Office / PC systems user.

Responsibilities

• Provide a front of house reception service, with additional responsibilities.
• Be the first point of contact - the ‘face of the building’, providing a warm and efficient welcome.
• Meet, greet and register all visitors to the building, following appropriate processes.
• Ensure the reception area always looks pristine and welcoming.
• Manage deliveries, including couriers and post.
• General administration as required.
• Develop a good understanding of the local area and update a local amenities information file.
• Work closely with the Building Manager and deputise in his absence (opening the building/de-activating alarms).
• Assist with maintenance or building issues and manage resolutions.
• Manage contractors visiting the building for maintenance or repairs.
• Produce a weekly update report for key stakeholders.
• Research and introduce concierge/pop ups to deliver a community vibe and tenant activities.
• Develop a weekly newsletter for tenants to communicate initiatives.

Skills

Front of house

Customer service

Marketing experience

Microsoft Office

Communication

Tools

Microsoft Office

Job description

Receptionist

Department: Front of House

Employment Type: Permanent - Part Time

Location: Bristol

Reporting To: Michelle Pretty

Compensation: £12,589.20 / year

Description

Receptionist

Bristol City Centre

We have an exciting opportunity for a front of house receptionist to work in a lovely modern building in central Bristol. (The building is near to main bus routes at Park Street, Jacobs Wells Road and Anchor Road)

You should be well presented, with proven relevant experience and with the personality and enthusiasm to take ownership of the reception role and additional concierge responsibilities.

Hours and Salary

Schedule: Thursday and Friday 8.30am – 5.30pm

Salary: £12,589 per year

Key Responsibilities

The role

You will provide a front of house reception service, with additional responsibilities, which will include:

• Being the first point of contact - the ‘face of the building’, providing a warm and efficient welcome
• Meeting, greeting and registering all visitors to the building, following appropriate processes
• Ensuring the reception area always looks pristine and welcoming
• Managing deliveries, including couriers and post
• General administration as required
• Develop a good understanding of the local area and update a local amenities information file

Building management

• Work closes with the Building Manager who is based at the building and be confident to deputise in his absence (ie opening the building/de-activating alarms)
• Assist with any maintenance or building issues and manage to resolution
• Manage contractors visiting the building to undertake regular maintenance or specific repairs
• Produce a weekly update report for key stakeholders

Tenant engagement

• You will research and introduce (when applicable) concierge/ pop ups – aimed at delivering a community vibe and offering activities to increase enjoyment during the working day. This may include negotiating freebies or local discounts with businesses and pop-up activity
• You will develop a weekly newsletter for tenants to communicate such initiatives

Skills, Knowledge and Expertise

About you

• Proven experience in a front of house reception role or customer service, marketing or sales environment
• Personable and proactive with a confident manner and able to deliver impeccable customer service
• Self-motivated and willing to organise the additional concierge or added value activities as part of the reception role
• Excellent written and verbal communication skills and be a competent Microsoft Office / PC systems user
• Enjoy working independently but also as part of the reception job share and alongside the Building Manager

About us

LAH provide front of house receptionists, marketing representatives and Lifestyle Managers for premium commercial office properties, working with Landlords, Investors and Property Management Companies. We've been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us.

Benefits

• Company pension
• Annual company events
• LAH Training Academy
• Wellness programme