Receptionist/Sponsorship available – UK

Tamfol; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Tamfol in Liverpool is seeking a professional, organized Receptionist who is Mandarin-speaking to be the first point of contact for clients and visitors. You will help maintain a welcoming, efficient front desk and support the legal team.

In this role you will handle calls, emails, meeting bookings, translations between English and Mandarin, filing, data entry, and diary management, while upholding confidentiality and a high level of service.

Qualifications

• Experience in receptionist or administrative role, ideally in a law firm or professional services.
• Fluent in Mandarin and English; Cantonese proficiency is an advantage.
• Excellent communication and organisational skills.

Responsibilities

• Handle incoming calls, emails, and general enquiries, providing information, transferring calls, and taking accurate messages.
• Manage meeting bookings, coordinate appointments, and ensure meeting spaces are prepared and presentable.
• Assist with translating or interpreting between English and Mandarin when required, ensuring clear and accurate communication with clients.
• Support administrative functions such as filing, and data entry.
• Receive, sort, and distribute incoming mail and deliveries; prepare outgoing correspondence.
• Maintain office supplies and liaise with colleagues to ensure efficient day-to-day operations.
• Assist fee earners with basic administrative tasks, including document formatting, scheduling, and diary management.
• Uphold confidentiality and professionalism in all interactions with clients and colleagues.

Skills

Mandarin

English

Telephone manner

Organisational skills

Microsoft Office

Tools

Case management systems

Job description

Job Type

Full-time, Part-time, Permanent

Work location

Liverpool, England

Job Summary

We are seeking a professional, organised, and bilingual Receptionist (Mandarin-speaking) to join our legal team. As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional environment. You will also provide vital administrative and coordination support to ensure the smooth running of the office and assist fee earners in their day-to-day operations.

This position requires excellent communication skills in both English and Mandarin, attention to detail, and the ability to manage a variety of tasks in a fast-paced professional services environment.

Responsibilities

• Handle incoming calls, emails, and general enquiries, providing information, transferring calls, and taking accurate messages.
• Manage meeting bookings, coordinate appointments, and ensure meeting spaces are prepared and presentable.
• Assist with translating or interpreting between English and Mandarin when required, ensuring clear and accurate communication with clients.
• Support administrative functions such as filing, and data entry.
• Receive, sort, and distribute incoming mail and deliveries; prepare outgoing correspondence.
• Maintain office supplies and liaise with colleagues to ensure efficient day-to-day operations.
• Assist fee earners with basic administrative tasks, including document formatting, scheduling, and diary management.
• Uphold confidentiality and professionalism in all interactions with clients and colleagues.

Skills

• Previous experience in a receptionist or administrative role, ideally within a law firm or professional services environment.
• Fluent in Mandarin and English (spoken and written); Cantonese proficiency is an advantage.
• Exceptional interpersonal and communication skills, with a polite and confident telephone manner.
• Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively.
• Excellent attention to detail and accuracy in all aspects of work.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with case management systems is desirable.
• Professional appearance and demeanour, with a proactive and service-oriented attitude.

This is an excellent opportunity for a motivated individual looking to build a career in a legal or professional services setting. You will gain valuable experience supporting a busy legal team, develop your administrative and client service skills, and play a crucial role in maintaining our firm’s professional services and client relationships.