Receptionist (Registrars Office)

Slough Borough Council; Slough; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a small team within the Registration service at Slough Borough Council as a key point of contact for customers. This role requires high standards of customer service and in-depth knowledge of relevant legislation. You will thrive in a supportive environment with opportunities for growth.

Benefits

Generous holiday entitlement

Generous pension scheme

Wellbeing initiatives

Tax-free childcare

Discounted car parking

Season loan ticket

Qualifications

• Experience dealing face to face with customers.
• High levels of literacy and writing skills are essential.

Responsibilities

• Main point of contact for customers with registration enquiries.
• Ensure legal procedures are carried out to the highest standards.

Skills

Customer Service

Communication

IT Skills

Tools

Word

Excel

Job description

• Salary: Starting from £27,056 per annum inclusive of Local Weighting Allowance
• Pay Level: Level 4
• Working Hours: 37 hours per week
• Location: Registrars Office, The Curve Library
  
  

The closing date for applications is midnight on 26th May 2025

This is an excellent opportunity to join a small team within the Registration service in Slough. You will be the main point of contact for our customers who have appointments booked and registration enquiries.

The role requires high standards of customer services, dealing empathetically with individuals and families experiencing a spectrum of emotions and personal circumstances. An in-depth knowledge of the legislation regarding this service is essential.

In this challenging opportunity you will need experience of dealing face to face with customers and excellent and accurate skills to ensure the legal procedures and framework for this service are carried out to the highest standards.

High levels of literacy, relating to writing skills are a key requirement. You will have:

• Ability to work within a changing organisation
• Ability to work with staff and managers at all levels and with our stakeholders
• Ability to use IT packages, including Word and Excel
• The ability to converse at ease with customers and provide advice in accurate spoken English
• Smart dress code essential
  
  

Our Council:

People are proud to live and work in Slough where diversity is celebrated and where residents can enjoy fulfilling prosperous and healthy lives. Our vision is to make a difference to our communities and our environment. All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues.

What we offer:

SBC is a fantastic place to work offering a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive.

Alongside a competitive salary, there are a range of great benefits including:

• Generous holiday entitlement - 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years’ service and 33 days after 5 years’ service.
• Generous pension scheme
• Our commitment to equality and diversity through a range of employee networks
• Wellbeing initiatives
• Tax - free childcare and childcare services
• Discounted car parking
• Season loan ticket - to help with the cost of your rail / bus journey to & from work.
  
  

Interested?

For an informal discussion about the post please contact Tajinder Bahia, Superintendent Registrar on 07849574620.

We are a diverse workforce and welcome applications from people of all backgrounds. We aim to foster an inclusive workplace where people are valued, and one which represents the local communities that we serve. We value diversity.

Slough Borough Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all applicants who have chosen to share that they have a disability on the application form and can evidence the minimum criteria for the role through their application.

We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email [e-mail] quoting the job reference - our Accessibility Statement has more information.

How to Apply:

Please click on the apply button below to submit your application. We look forward to hearing from you!

We reserve the right to close the advert early if we receive a number of suitable applicants therefore, please submit your application as soon as possible.