Receptionist (Reduced Year)

Leeds City College; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

Leeds City College is seeking a full-time Receptionist for the Foundation Studies Team. This role involves welcoming visitors, supporting student attendance tracking, and assisting with administrative tasks in a busy educational environment. Ideal candidates will have strong customer service experience, excellent IT skills, and the ability to work well both independently and as part of a team. The role offers opportunities for professional growth and a supportive work environment.

Benefits

Generous annual leave entitlement

Excellent pension schemes

Memberships and discounts

Discounted travel options

Learning and development opportunities

Employee wellbeing initiatives

Flexible and hybrid working arrangements

Qualifications

• Extensive experience in a busy customer service role, preferably in education.
• Experience with databases is advantageous.

Responsibilities

• Provide a warm welcome and ensure visitors sign in.
• Support recording student attendance and follow up on absences.
• Assist in managing enquiries in person, by email, and telephone.

Skills

Customer Service

Communication

Attention to Detail

IT Skills

Tools

Microsoft Suite

Google Suite

Job description

About The Role

This is a full-time, reduced-year role: 37 hours a week, 39 weeks a year.

We are looking for a Receptionist to join our Foundation Studies Team at Joseph Priestley Campus, Beeston. This special educational provision provides learners with practical community and life skills experience and work placement opportunities within a busy campus. The Front of House position is the first point of contact for students, staff, parents, and external visitors. Responsibilities include administrative tasks supporting the Administration & Management teams, and following up on absences recorded in college systems.

Currently, approximately 180 Foundation Studies students are on site, with numbers expected to increase.

What You Will Do

1. Provide a warm welcome to everyone on site, ensuring visitors sign in and are aware of the College Safeguarding procedures.
2. Support the department in recording student attendance and following up on absences by contacting students, parents, carers, or Transport departments.
3. Assist the Campus Management team to ensure smooth campus operations, support the Administrative team by sending letters and inputting data into databases and spreadsheets.
4. Manage enquiries in person, by email, and telephone, adapting to the busy, student and customer-centred environment.

About You

1. Extensive experience working in a busy customer service role, preferably within an educational setting.
2. Experience with databases is advantageous.
3. Excellent IT skills, including proficiency in Microsoft and Google suite programs.
4. Attention to detail, excellent written and verbal communication skills, and the ability to work independently and as part of a team.
5. Experience working within SEN provision is an advantage.

Benefits

We offer numerous benefits, including:

• Generous annual leave entitlement: at least 39 days plus bank holidays for full-time staff, including Christmas closure days.
• Support Staff: 39 days, Academic: 44 days, Senior Management: 44 days.
• Excellent pension schemes, including Teachers’ Pension Scheme and Local Government Pension Scheme.
• Memberships and discounts, such as TOTUM card.
• Discounted travel options through various schemes.
• Learning and development opportunities, including staff development days.
• Employee wellbeing initiatives.
• Flexible and hybrid working arrangements depending on role requirements.

About Us

Leeds City College is one of the largest further education institutions in the country, offering a vibrant, diverse learning environment and innovative education. We are committed to lifelong learning and staff development, providing opportunities for career progression. Join us to help us achieve our mission of supporting students, apprentices, staff, and stakeholders.

Safeguarding

We are committed to safeguarding and welfare of all students, including children, young people, and vulnerable adults. All staff must undergo pre-employment checks, including an enhanced DBS, online checks, and references. Engaging in regulated activity if barred is a criminal offence.

Equality, Diversity and Inclusion

Our commitment to EDI is central to our values. We promote fairness, respect, and equity in our recruitment processes and workplace, aiming to reflect the diversity of our communities and foster innovation through varied perspectives.

Recruitment Agencies

We do not accept unsolicited CVs from recruitment agencies and will not be liable for fees related to such submissions. We will contact agencies directly if support is needed for vacancies.