Receptionist/Radiotherapy Admin Assistant

The Methodist Church in Britain; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible working

Job summary

Worcestershire Acute Hospitals NHS Trust is seeking a front-of-house receptionist to join the Reception Team at the Worcestershire Oncology Centre. The role focuses on greeting patients and visitors for radiotherapy and oncology outpatient appointments, handling routine enquiries, and maintaining accurate patient records.

Working 15 hours per week, Monday to Friday, with finishes at 8pm on Wednesdays and Thursdays; flexibility is essential.

Qualifications

• Empathy, patience and a calm approach.
• Manage distressed, anxious or unwell patients respectfully.
• Awareness of GDPR and safeguarding patient information.
• Excellent organisational skills and attention to detail.
• Communicate respectfully and professionally in writing and on the phone.

Responsibilities

• Welcome, greet patients, visitors and colleagues as the first contact for pre-radiotherapy assessments, treatment and oncology outpatient clinics.
• Resolve routine enquiries under local standards and refer other queries to relevant colleagues.
• Keep patient records accurate on the computer system, making changes such as name and address.
• Provide administrative support for the day-to-day running of outpatient clinics, ensuring appointments are outcome and generated to clinical requirements.
• Support the Radiotherapy Bookings Co-Ordinator with general administrative duties.
• Register patients attending appointments on PAS Allscripts, checking and updating demographics.
• Queue patients on arrival for radiotherapy appointments using MOSAIQ.
• Alert clinical staff to patient alarms recorded on PAS Allscripts or raised by the patient or referrer.
• Liaise with diagnostic rooms and the outpatient suite over delays or sudden peaks in arrivals.
• Advise patients and visitors on waiting times and how to obtain examination results.

Skills

Empathy

Communication

GDPR awareness

Organisational skills

Phone and written communication

Education

Good standard education

Tools

PAS Allscripts

MOSAIQ

Windows OS

Job description

A front-of-house receptionist post in the Reception Team at the Worcestershire Oncology Centre, run by Worcestershire Acute Hospitals NHS Trust, which is extending radiotherapy into evenings. The work centres on greeting patients and visitors for radiotherapy and outpatient oncology appointments, answering routine enquiries and keeping patient records accurate on the trust's systems. The hours are 15 a week, Monday to Friday, with finishes at 8pm on Wednesdays and Thursdays and flexibility essential. Prior customer service or patient-facing experience is needed.

What the job involves

• Welcome, receive and greet patients, visitors and colleagues as the first point of contact for pre-radiotherapy assessments, treatment and oncology outpatient clinics
• Resolve routine enquiries under local standards and refer other queries to relevant colleagues
• Keep patient records accurate on the computer system, making changes such as name and address
• Provide administrative support for the day-to-day running of outpatient clinics, ensuring appointments are outcomed and generated to clinical requirements
• Support the Radiotherapy Bookings Co-Ordinator with general administrative duties
• Register patients attending appointments on PAS Allscripts, checking and updating demographics
• Queue patients on arrival for radiotherapy appointments using MOSAIQ
• Alert clinical staff to patient alarms recorded on PAS Allscripts or raised by the patient or referrer
• Liaise with diagnostic rooms and the outpatient suite over delays or sudden peaks in arrivals
• Advise patients and visitors on waiting times and how to obtain examination results

What’s required

Qualifications

• Good standard level of education

Experience

• ECDL or excellent PC literacy, including all Windows packages
• Experience in a customer service or patient-related environment
• Work collaboratively with colleagues across professional roles and support them under high pressure
• Prioritise and organise a changing workload, working systematically towards deadlines

Skills & knowledge

• Empathy, patience and a calm approach
• Manage distressed, anxious or unwell patients respectfully
• Awareness of GDPR and the importance of safeguarding patient information
• Excellent organisational skills and attention to detail
• Communicate respectfully and professionally in writing and on the phone, and convey sensitive information

Checks & eligibility

• DBS check, with its cost deducted from salary if the post requires one

Other

• Ability to work flexibly and a flexible attitude to department duties
• Professional attitude and the ability to maintain professional boundaries
• Self-motivated, with a pleasant and cheerful manner
• Smart appearance
• Excellent time keeping

Nice to have

• NVQ level 2 in customer care or equivalent
• Experience of working in an NHS clinical environment
• Experience of using multiple healthcare IT systems

What’s offered

• Flexible working, as the trust is Timewise accredited and a flex positive employer