Receptionist / Premises Support Assistant

NHS; Exeter; On-site; GBP 22,000 - 25,000; Full time

Job summary

NHS in Exeter is seeking a Receptionist / Premises Support Assistant to join the Premises Management Team. The role blends front-of-house duties with administration and premises support to maintain a safe, professional environment for staff and service users.

You will respond to enquiries, manage calls and diaries, and provide practical support to operational staff. Interviews are expected during the week of 5 October 2026.

Qualifications

• Experience in a customer focused environment.
• Reception/administration experience preferred.
• Ability to handle confidential information.
• Proven communications in a team setting.
• Strong organisational and diary management skills.

Responsibilities

• Provide welcoming front-of-house service to staff, patients and visitors.
• Answer calls, manage enquiries and direct to appropriate teams.
• Carry out diary management, typing, and general administration.
• Maintain accurate records and filing systems.
• Book appointments and coordinate room/clinic bookings.
• Support premises operations and practical tasks as required.
• Work flexibly with Premises Management Team to ensure smooth service.

Skills

Customer service

Reception experience

Written & verbal communication

Confidentiality

Organisation & time management

Education

Level 3 Customer Service/Receptionist qualification

GCSE English

CPD - ongoing development

ICDL / computer literacy

Job description

We are looking for a welcoming, organised and proactive Receptionist / Premises Support Assistant to join the Premises Management Team. This varied role combines front-of-house reception, administration and premises support, helping to maintain a professional, safe and well-run environment for staff, service users and visitors.

You will respond to enquiries, manage calls and diaries, maintain systems and records, produce documents and provide practical support to operational staff and managers. Building positive working relationships and handling information securely, you will play an important part in keeping the reception, office and wider premises functions running smoothly.

This is an exciting opportunity to join a friendly and supportive team in a varied Band 3 role where no two days are the same. Combining front-of-house reception, administration and premises support, you will be at the heart of Wonford House and play an important part in creating a welcoming, professional, safe and well-organised environment for staff, service users, visitors and contractors.

If you are approachable, organised and enjoy helping people, we would be pleased to hear from you. This role offers a great opportunity to develop your skills, work with a wide range of people and make a positive difference to the day-to-day experience of everyone who uses the building.

Interviews are expected to take place during the week commencing 5 October 2026.

Main duties of the job

• Provide a welcoming and professional front-of-house service, responding to visitors, calls and general enquiries.
• Direct people to the appropriate team, service or information and resolve routine queries promptly.
• Provide day-to-day administrative and secretarial support, including diary management, correspondence, document preparation and note taking.
• Maintain accurate records, online systems and filing processes, including storing, retrieving and archiving information.
• Manage the booking system for Wonford House clinics, including processing bookings, maintaining accurate availability and responding to booking enquiries.
• Adapt to new systems and processes, developing the knowledge and confidence needed to use them effectively.
• Communicate effectively with employees, service users, managers, HR and other internal and external contacts.
• Handle confidential and sensitive information securely and in line with Trust procedures.
• Support the smooth running of the reception, office environment and wider premises services, reporting issues and assisting with practical tasks as required.
• Work flexibly with colleagues across the Premises Management Team to maintain an efficient and responsive service.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please refer to the attached job description and person specification for full details of the role.

Person Specification

Experience

• Experience of working in a customer focused environment.
• Ability to work as part of a team but also capable of working without direct supervision.
• Understanding and respect of confidentiality in the workplace.
• Previous reception and office experience.
• Previous public sector experience.

Skills and Organisational Abilities

• Good written and verbal communication skills.
• Able to communicate confidently, sensitively and tactfully with people at all levels.
• Able to recognise and respond appropriately to challenging behaviour or situations, remaining calm and professional.
• Able to recognise when additional communication support or alternative communication methods may be required.
• Able to plan, organise and prioritise a varied workload effectively.
• Able to work under pressure, manage competing demands and meet deadlines.
• Able to work flexibly, use initiative and complete tasks with limited supervision.
• Able to manage several tasks accurately and efficiently.
• Adaptable, receptive to change and able to learn new systems and processes quickly.
• Personal Qualities
• Friendly and approachable manner.
• Helpful and supportive towards others.
• Able to remain composed in challenging situations.

Qualifications

• Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
• GCSE English or equivalent
• Evidence of continuing professional and personal development
• ICDL (International Computer Driving License), or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.