Receptionist - Personal Shopping

Selfridges; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Selfridges recherche un Personnel Shopping Receptionist pour offrir un service exceptionnel à ses clients. En tant que membre clé de l'équipe, vous accueillerez les clients, gérerez les réservations et collaborerez étroitement avec les collègues pour assurer une expérience client inégalée. Ce poste dynamique exige d'excellentes compétences en communication et une attitude professionnelle, offrant l'occasion de progresser dans le secteur de la vente au détail.

Qualifications

• Expérience en service client et accueil.
• Capacité à travailler sous pression et à adapter le programme selon les besoins.

Responsibilities

• Accueillir et orienter les clients de manière professionnelle.
• Gérer les réservations et les demandes des clients.
• Aider à maintenir un environnement de travail propre et organisé.

Skills

Communication

Service client

Écoute active

Gestion du temps

Job description

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?

Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.

As a Personal Shopping Receptionist You Will

• Greet clients in a polite and friendly manner
• Actively listen to clients and respond to their enquiries
• Direct clients to the lounge and inform relevant colleague to assist
• Offer/prepare beverages for the clients
• Answer calls and deal with all client enquiries in a polite and professional manner
• Book appointments on the relevant system following the correct procedures
• Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
• Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
• Check/respond to department’s emails throughout the day
• Check all What’s App groups throughout the day and take relevant action
• Contact alterations department upon request
• Check courier/driver availability and book client deliveries
• Request client transfers if needed
• Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
• Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
• Ensure BOH kitchen is fully replenished throughout the day
• Ensure bathroom amenities are replenished.
• Check lounge is consistently tidy throughout the day
• Report any maintenance issues to line Manager
  
  

A Bit About You

As a Personal Shopping Receptionist, you will:

• Ensure you comply with the Selfridges Values
• Assist colleagues during busy periods with all tasks at hand
• Help with clearing rooms following appointments when necessary
• Communicate effectively when leaving the desk and ask for cover
• Support line/duty manager with tasks
• Be punctual and follow correct procedure for lateness and sickness
• Assist with EOD cashing up and take cash bag to Cash Office
• Adapt schedule according to the business’ needs
• Possess a positive attitude towards business changes
• Work outside FOH responsibilities when needed to contribute further towards the business’ success
  
  

Selfridges