Receptionist & Patient Administrator

Optegra; Dundee; On-site; GBP 22,000 - 33,000; Part time

Benefits offered by this job

Flexible weekend sessions

Self-employed, sessional opportunities

Competitive day rates

Ophthalmology team

Job summary

Optegra Eye Health Care is inviting experienced receptionists and patient administrators to join our NHS insourcing team at Ninewells Hospital, Dundee. This role offers flexible weekend sessions supporting cataract assessment clinics and day-case services, with self-employed, sessional opportunities and competitive day rates.

You will welcome patients, check in for appointments, liaise with clinical teams and maintain records, helping NHS waiting-list reduction while upholding confidentiality

Qualifications

• Experience in NHS or healthcare reception/administration preferred.
• Experience in outpatient clinics, hospital admissions or day-case services advantageous.
• Strong communication, organisational and customer service skills.
• Good IT skills and attention to detail.
• Ability to work confidently in a busy clinical environment.

Responsibilities

• Welcome and check in patients attending cataract assessment clinics and surgical appointments.
• Support pre-operative admissions and post-operative discharge administration.
• Liaise with clinical teams to support efficient patient flow.
• Maintain accurate patient attendance records and administrative documentation.
• Handle patient enquiries professionally and sensitively.
• Maintain patient confidentiality and adhere to NHS Tayside policies and information governance requirements.
• Support the smooth running of busy weekend ophthalmology services.

Skills

Communication

IT skills

Customer service

Organization

Job description

WE'RE RECRUITING – RECEPTIONISTS& PATIENT ADMINISTRATORS

Location: Ninewells Hospital, Dundee – NHS Tayside

Flexible Weekend Sessions | Saturdays & Sundays | Self-Employed Opportunities | Competitive Day Rates

Optegra Eye Health Care is looking for experienced Receptionists and Patient Administrators to join our NHS insourcing team at Ninewells Hospital, Dundee.

This is an excellent opportunity to work flexible weekend sessions, supporting the delivery of high-volume cataract assessment clinics, cataract surgery and day-case services, helping to reduce NHS patient waiting times.

Key Responsibilities

• Welcome and check in patients attending cataract assessment clinics and surgical appointments.
• Support pre-operative admissions and post-operative discharge administration.
• Liaise with clinical teams to support efficient patient flow.
• Maintain accurate patient attendance records and administrative documentation.
• Handle patient enquiries professionally and sensitively.
• Maintain patient confidentiality and adhere to NHS Tayside policies and information governance requirements.
• Support the smooth running of busy weekend ophthalmology services.

What We're Looking For

• Previous NHS or healthcare reception/administration experience preferred.
• Experience working within outpatient clinics, hospital admissions or day-case services would be advantageous.
• Excellent communication, organisational and customer service skills.
• Good IT skills and attention to detail.
• Ability to work confidently within a busy clinical environment.
• Willingness to complete all required compliance and onboarding checks.

Previous experience within NHS insourcing or ophthalmology services would be advantageous.

What We Offer

• Flexible weekend sessions – Saturdays and Sundays.
• Self-employed, sessional opportunities.
• Competitive day rates.
• Flexibility to select sessions around existing commitments.
• The opportunity to work alongside experienced ophthalmology professionals.
• The chance to make a meaningful difference by supporting NHS waiting-list reduction.

Interested in Joining Us?

We'd love to hear from experienced receptionists and patient administrators looking for flexible weekend opportunities.

Join Optegra and help us deliver high-quality ophthalmology care to NHS patients across Tayside.