Receptionist (Maternity Cover)

Canterbury Cathedral; Canterbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Canterbury Cathedral Lodge seeks a friendly Receptionist for a fixed term maternity cover. You will provide a first class hotel-style reception service, handling reservations, guest billing, and payments, while assisting guests to feel welcome and valued.

The role requires flexibility to cover variable days and hours, with the ability to work single-handed shifts and support other departments when needed.

Qualifications

• Experience in a similar position.
• Strong administrative background.
• Excellent IT skills, especially the use of M365 Outlook and Word.
• Understanding of the aims and purposes of the Cathedral, its mission and ministry.
• With or studying for a degree.
• Experience in the use of databases, in particular Excel and Access.
• Current First Aid certificate.

Responsibilities

• Provide a first class service at all times, offering a sincere welcome to all guests.
• Take and confirm reservations and handle guest billing.
• Operate the telephone switchboard and manage reception shifts.
• Use computerised billing for guest accounts and balance daily takings.
• Assist guests with luggage and show them to their rooms.
• Liaise with other departments and support Banqueting and Events as required.

Skills

Strong administrative background

Excellent communication

Flexible and extended hours

Education

Degree or studying for degree

Tools

Microsoft Outlook

Microsoft Word

Excel

Access

Job description

Canterbury Cathedral is the cathedral of the Archbishop of Canterbury, the leader of the Church of England and symbolic leader of the worldwide Anglican Communion. Located in Canterbury, Kent, it is one of the oldest Christian structures in England and forms part of a World Heritage Site.

Summary of post

To provide guests of Canterbury Cathedral Lodge with a first class hotel-style reception service which includes reservations, guest billing, handling payments and generally assisting guests to ensure that they are made to feel welcome at all times.

This is a fixed term contract, maternity cover role.

• - Provide a first class service at all times, offering a sincere welcome to all guests.
• - Provide support and assistance to the Head Receptionist.
• - Take and confirm reservations.
• - Take initial enquiries and re-direct to various departments as appropriate.
• - Operate the telephone switchboard.
• - Be responsible for a reception shift single handed.
• - Use computerised billing for guest accounts.
• - Cash up and balance daily takings including preparations of banking.
• - Control and systematically account for all dockets for guest billing.
• - Offer assistance to guests at all times.
• - Show guests to their rooms and explain/demonstrate the facilities.
• - Offer to help guests with their luggage.
• - Help in other departments when necessary, including Banqueting and Events.
• - Liaise with other departments.
• - Attend training sessions as and when required.
• - Have a flexible approach to working days and hours.
• - Maximise occupancy and revenue by understanding yield management.
• - Fully endorse, understand and exercise the roles and responsibilities contained within the Cathedrals Health and Safety policies and procedures.
• - Carry out any other reasonable tasks as required by management.

Person Specification

By embracing the Cathedrals Code of Conduct, demonstrate the commitment to creating a positive, inclusive and respectful community at Canterbury Cathedral, where everyone can flourish and contribute to making real in this place the gift of life in all its fullness.

Knowledge, Experience, and Skills

• - Experience in a similar position
• - Strong administrative background
• - Excellent IT skills, especially the use of M365 Outlook and Word
• - Understanding of the aims and purposes of the Cathedral, its mission and ministry
• - With or studying for a degree
• - Experience in the use of databases, in particular Excel and Access
• - Current First Aid certificate

Personal Attributes

• - Articulate with excellent communication and interpersonal skills
• - Well presented with good people skills
• - Able to work flexible and extended hours when necessary and be prepared to cover colleagues holiday and sickness absence

As applications are received, interviews may take place prior to the advertised closing date.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We welcome applications from underrepresented groups.

Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

At this time, Canterbury Cathedral is unable to provide visa sponsorship. Applicants must already hold the right to work in the UK.