Receptionist Manager

A J RECRUIT LTD; Cranfield; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Uniform provided

Supportive management

Established operation

Career development

Job summary

A J RECRUIT LTD in Cranfield, UK, is seeking a Receptionist Manager to lead the Reception Team, oversee check-in/out, reservations and guest enquiries, and ensure outstanding service from arrival to departure while supporting operations. This full-time role requires a driving license and car, 37 hours per week, with shifts from early to late and occasional weekend work.

You will work closely with the Centre Manager and other departments to maintain high standards, GDPR compliance and a

Qualifications

• Previous experience managing a Reception or Front Office team in hospitality.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Proactive, hands-on approach with good problem-solving skills.
• Experience delivering exceptional customer service.
• Confidence dealing with guest enquiries and complaints.
• Good IT skills and familiarity with hotel management systems.
• Ability to work well under pressure in a busy environment.

Responsibilities

• Lead, motivate and develop the Reception Team.
• Oversee check-in, check-out, reservations and guest enquiries.
• Deliver exceptional service to guests, visitors, students and conference delegates.
• Maintain high operational, quality and Health & Safety standards.
• Work Duty Manager shifts on a rota basis.
• Collaborate with Housekeeping, F&B, Conference and Sales teams.
• Respond to guest feedback and resolve issues promptly.
• Ensure compliance with company policies, GDPR and relevant legislation.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Customer service

Job description

Receptionist Manager - £32,000 ( Requires Driving License & Car) Flexibility is required for this role.

Working Hours

• 37 hours per week.
• Shifts between 7:00am and 11:00pm. (7am-3pm & 3pm-11pm)
• Including weekends (ocasional weekend off depedning on business need. 1 day a week 9am-5pm & 12pm-8pm)

Are you an experienced hospitality professional with a passion for delivering exceptional guest experiences? Do you thrive in a fast paced environment and enjoy leading and developing a team?

We're looking for an enthusiastic and customer focused Reception Manager to join the management team. This is an exciting opportunity to take ownership of the Reception department, ensuring guests receive outstanding service from arrival through to departure while supporting the wider operation.

What you'll be doing

As Reception Manager, you'll lead the Reception Team and play a key role in the day to day operation of the hotel. Working closely with the Centre Manager and other department heads, you'll ensure the smooth running of Reception while maintaining the highest standards of customer service and operational excellence.

Your responsibilities will include

• Leading, motivating and developing the Reception Team.
• Managing the day to day operation of Reception, including check-in, check-out, reservations and guest enquiries.
• Delivering exceptional customer service to guests, visitors, students and conference delegates.
• Maintaining high operational, quality and Health & Safety standards.
• Working Duty Manager shifts on a rota basis.
• Building strong relationships with Housekeeping, Food & Beverage, Conference and Sales teams.
• Responding professionally to guest feedback and resolving issues efficiently.
• Ensuring compliance with company policies, GDPR and relevant legislation.

About you

• Previous experience managing a Reception or Front Office team within hospitality.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• A proactive, hands on approach with strong problem-solving skills.
• Experience delivering exceptional customer service.
• Confidence dealing with guest enquiries and complaints.
• Good IT skills and experience using hotel or accommodation management systems.
• The ability to work well under pressure in a busy environment.

What's on offer

• Full-time permanent position.
• Uniform provided (excluding footwear).
• Supportive management team.
• Opportunity to work within a well established hospitality operation.
• Excellent opportunity to develop your management career.

Applicants must have the right to work in the UK