Receptionist - Kirkstall Forge, Leeds Operations · Kirkstall Forge

Savills Company; Leeds; Híbrido; GBP 26 000 - 32 000; Tempo integral

Resumo da oferta

Savills is seeking a front-of-house receptionist in Leeds to maintain a welcoming, professional reception for visitors and tenants. You will sign in deliveries, answer calls, and direct guests to the correct locations, while upholding five-star service standards.

The role requires excellent communication, a neat appearance, and reliability. Flexible hours and the ability to assist with events and emergencies are part of the duties.

Qualificações

• Excellent verbal and written communication.
• General Education to GCSE standard or equivalent standard.
• Reliable, helpful and well presented.
• Team player with strong customer service skills.
• Pleasant telephone manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• Good organisational and time management skills.
• Careful and conscientious with an aptitude for attention to detail.
• Willingness and ability to learn on the job, keen to undertake training and career development.
• Solid Corporate Customer Service Experience
• A bubbly, positive attitude, and a visible passion for customer services.

Responsabilidades

• Meet and greet visitors and maintain an accurate log of all visitors’ records.
• Assist visitors to their required location/contact within the building and respond to tenant queries.
• Answer the telephone and on-site intercom system in a professional manner.
• Maintain up-to-date reception processes and procedures, site/tenant specific.
• Be the first point of contact for staff, tenants and contractors.
• Sign in deliveries for tenants and document the delivery.
• Help organise building activities and events.
• Assist in emergencies and comply with health and safety requirements.

Conhecimentos

Verbal communication

Written communication

Customer service

Telephone etiquette

Time management

Attention to detail

Team player

Professional appearance

Learning on the job

Confidential information handling

Positive attitude

Food for thought

Formação académica

GCSE standard

Descrição da oferta de emprego

Purpose of the Role

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.

Key Responsibilities

• Reception area is kept clean, tidy and welcoming and to five star audit standards.
• Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times.
• To carry out duties in accordance with instructions by your Reception Supervisor, Operations Manager, Building Manager/ABM/RFM.
• To comply at all times with the reception processes, procedures and standards of work assigned to the property.
• Establish a professional working relationship with all of the staff, tenants and contractors of the property and be the first point of contact for the building.
• Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
• Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
• To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
• To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
• To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
• To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
• To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
• To sign in deliveries for the tenants. To document the delivery on the required paperwork.
• To acquire working knowledge of the property systems and procedures to enable you to take control of the property during team members absences.
• To carefully complete all log reports that may be required by the employer or the building manager.
• The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
• To help organise building activities such as pop-up shops, workshops and various seasonal entertainment.
• To assist other employed staff, building occupiers and visitors in the event of an emergency.
• To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
• To be aware of and abide by all rules, terms and conditions of the company at all times.

It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.

Skills, Knowledge and Experience

• Excellent verbal and written communication.

• General Education to GCSE standard or equivalent standard.

• Reliable, helpful and well presented.

• Team player with strong customer service skills, able to provide a helpful and polite service.

• Pleasant telephone manner and efficiency in relaying messages and taking instructions.

• Excellent communication skills.

• Ability to deal with confidential information.

• Good organisational and time management skills.
• Careful and conscientious with an aptitude for attention to detail.

• Willingness and ability to learn on the job, keen to undertake training and career development.

• Solid Corporate Customer Service Experience

• A bubbly, positive attitude, and a visible passion for customer services.

Working Hours - Altering pattern 7 am – 4 pm and 8 am – 5 pm 1 hour lunchbreak. 40 hours. Flexibility might be required to work overtime occasionally.

Salary - £28,700