Receptionist/ Host

Pillarangel Limited; London Borough of Hammersmith and Fulham; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Meal on duty

Uniform provided

Career growth

Holiday allowance 28–30 days

Employee rewards

Long-service awards

Job summary

Pillar Hall, located in Olympia West London, seeks an experienced Receptionist/Host to join the Front of House team. You will greet guests, seat them, manage reservations via OpenTable, and ensure a warm, memorable guest journey on arrival and throughout service.

The role requires 1+ year in hospitality, a confident, professional demeanour, and the ability to thrive on the floor during busy service. £16.50/hr, 40 hours, Monday–Sunday duties.

Qualifications

• At least 1 year of experience as a Restaurant Host, Receptionist or similar Front of House role.
• Comfortable working on the restaurant floor and engaging with guests throughout service.
• Excellent communication and professional telephone manner.
• Warm, confident and outgoing personality with strong attention to detail.

Responsibilities

• Provide a warm, professional welcome to all guests.
• Greet and seat guests at their tables to ensure a smooth arrival.
• Manage reservations, table allocations, waiting lists and guest flow.
• Use OpenTable to manage bookings and guest profiles.
• Coordinate with floor team to ensure tables are ready and guests are seated efficiently.
• Remain visible on the floor, assisting guests throughout service.
• Answer calls and respond to reservations and inquiries professionally.
• Maintain knowledge of the restaurant, menus, events, and services.
• Communicate guest information for special requests to the team.
• Handle guest enquiries and feedback effectively.
• Keep the reception/host area polished and welcoming.
• Support Front of House during busy periods.
• Deliver high standards of hospitality and guest service.

Skills

Hospitality

Communication

Guest service

Teamwork

Multitasking

Telephone manner

OpenTable experience

Tools

OpenTable

Job description

Receptionist/ Host – Join the Team at Pillar Hall

Join the team at Pillar Hall, an exceptional restaurant & events venue located within the iconic Olympia in West London.

We are looking for an experienced, confident and personable Receptionist to join our Front of House team.

Located within the stunning Grade II listed Pillar Hall, our restaurant Idalia celebrates exceptional British produce, delivered with outstanding service and attention to detail.

The ideal candidate will have a warm and professional approach, excellent communication skills and a genuine passion for hospitality. As one of the first points of contact for our guests, you will play an important role in creating an exceptional experience from the moment they arrive.

Key Responsibilities

• Provide a warm, professional and friendly welcome to all guests.
• Greet and seat guests at their tables, ensuring a smooth and welcoming arrival experience.
• Manage reservations, table allocations, waiting lists and guest flow throughout service.
• Use OpenTable to manage bookings, guest profiles and table availability.
• Coordinate closely with the restaurant floor team and management to ensure tables are ready and guests are seated efficiently.
• Remain present and visible on the restaurant floor, assisting with the guest journey throughout service.
• Answer telephone calls and respond to reservations and guest enquiries professionally.
• Maintain excellent knowledge of the restaurant, menus, events and services.
• Assist with special requests and ensure relevant guest information is communicated to the appropriate team members.
• Handle guest enquiries and feedback professionally and effectively.
• Maintain a polished, organised and welcoming reception/host area.
• Support the wider Front of House team on the floor during busy service periods.
• Deliver consistently high standards of hospitality and guest service.

Requirements

• At least 1 year of experience as a Restaurant Host, Receptionist or similar Front of House position within a restaurant or hospitality environment.
• Comfortable working on the restaurant floor and interacting with guests throughout service.
• Excellent communication skills and professional telephone manner.
• Warm, confident and outgoing personality.
• Polished appearance and excellent attention to detail.
• Highly motivated, proactive and enthusiastic approach.
• Strong organisational, multitasking and problem-solving skills.
• Ability to remain calm and organised during busy service periods.
• Ability to work effectively as part of a Front of House team.
• A genuine guest-focused approach and passion for delivering exceptional hospitality.
• Experience with OpenTable is an advantage, but not essential.
• Must have the legal right to work in the UK.

The Role

• £16.50 per hour.
• 40-hour contract.
• Monday to Sunday operation.

What We Offer

• Opportunities for career growth, with internal training and succession plans supporting progression within the business.
• 28–30 days’ holiday per year, increasing with length of service.
• Uniform provided.
• Meal on duty.
• Employee reward programmes and long-service awards.
• A fun, professional and dynamic working environment.
• The opportunity to develop your career within an exciting and growing hospitality group.
• The opportunity to work in one of West London’s most iconic venues.

If you are passionate about hospitality, enjoy being on the floor and engaging directly with guests, and thrive in a busy restaurant environment, we’d love to hear from you.

Get in touch and tell us a little about yourself and why you’d like to join the Pillar Hall team