Receptionist/ Host

Pillarangel Limited - Parent; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Meal on duty

Uniform provided

25–30 days holiday per year

Job summary

Pillar Hall, located in West London inside Olympia, seeks an experienced Receptionist to join our Front of House team. You will warmly welcome guests, manage reservations, seat guests, and coordinate with the restaurant floor to ensure a smooth arrival experience.

The ideal candidate has at least 1 year in a restaurant host or front-of-house role, excellent communication, and a polished appearance. OpenTable experience is a plus, and you must have the right to work in the UK.

Qualifications

• Minimum 1 year experience in Restaurant Host/Reception/Front of House.
• Experience dealing with guests and queues on busy service.
• Comfortable on the floor interacting with guests throughout service.
• Excellent communication and telephone manner.

Responsibilities

• Provide a warm, professional welcome to all guests.
• Greet and seat guests at their tables.
• Manage reservations, table allocations, waiting lists and guest flow.
• Use OpenTable to manage bookings, guest profiles and table availability.
• Coordinate with FOH team and management to ensure smooth seating.
• Remain visible on the restaurant floor and assist with guest journey.
• Answer calls and respond to reservations and guest enquiries professionally.
• Maintain knowledge of the restaurant, menus, events and services.
• Assist with special requests and communicate guest information to relevant teams.
• Handle guest enquiries and feedback professionally and effectively.
• Maintain a polished reception/host area.
• Support the Front of House team on the floor during busy periods.
• Deliver high standards of hospitality and guest service.

Skills

FOH experience

Guest service

Communication skills

Warm personality

OpenTable knowledge

Tools

OpenTable

Job description

Receptionist/Host – Join the Team at Pillar Hall

Join the team at Pillar
Hall, an exceptional restaurant & events venue located within the iconic
Olympia in West London.

We are looking for an
experienced, confident and personable Receptionist to join our Front of
House team.

Located within the
stunning Grade II listed Pillar Hall, our restaurant Idalia celebrates
exceptional British produce, delivered with outstanding service and attention
to detail.

The ideal candidate will
have a warm and professional approach, excellent communication skills and a
genuine passion for hospitality. As one of the first points of contact for our
guests, you will play an important role in creating an exceptional experience
from the moment they arrive.

Key Responsibilities

• Provide a warm, professional and
  friendly welcome to all guests.
• Greet and seat guests at their
  tables, ensuring a smooth and welcoming arrival experience.
• Manage reservations, table
  allocations, waiting lists and guest flow throughout service.
• Use OpenTable to manage bookings,
  guest profiles and table availability.
• Coordinate closely with the
  restaurant floor team and management to ensure tables are ready and guests
  are seated efficiently.
• Remain present and visible on the
  restaurant floor, assisting with the guest journey throughout service.
• Answer telephone calls and respond to
  reservations and guest enquiries professionally.
• Maintain excellent knowledge of the
  restaurant, menus, events and services.
• Assist with special requests and
  ensure relevant guest information is communicated to the appropriate team
  members.
• Handle guest enquiries and feedback
  professionally and effectively.
• Maintain a polished, organised and
  welcoming reception/host area.
• Support the wider Front of House team
  on the floor during busy service periods.
• Deliver consistently high standards
  of hospitality and guest service.

Requirements

• At least 1 year of experience as a Restaurant
  Host, Receptionist or similar Front of House position within a restaurant
  or hospitality environment.
• Comfortable working on the restaurant
  floor and interacting with guests throughout service.
• Excellent communication skills and
  professional telephone manner.
• Warm, confident and outgoing
  personality.
• Polished appearance and excellent
  attention to detail.
• Highly motivated, proactive and
  enthusiastic approach.
• Strong organisational, multitasking
  and problem-solving skills.
• Ability to remain calm and organised
  during busy service periods.
• Ability to work effectively as part of
  a Front of House team.
• A genuine guest-focused approach and
  passion for delivering exceptional hospitality.
• Experience with OpenTable is an
  advantage, but not essential.
• Must have the legal right to work in
  the UK.

The Role

• £16.50 per hour.
• 40-hour contract.
• Monday to Sunday operation.

What We Offer

• Opportunities for career growth, with
  internal training and succession plans supporting progression within the
  business.
• 28–30 days’ holiday per year,
  increasing with length of service.
• Uniform provided.
• Meal on duty.
• Employee reward programmes and
  long-service awards.
• A fun, professional and dynamic
  working environment.
• The opportunity to develop your career
  within an exciting and growing hospitality group.
• The opportunity to work in one of West
  London’s most iconic venues.

If you are passionate
about hospitality, enjoy being on the floor and engaging directly with
guests, and thrive in a busy restaurant environment, we’d love to hear from
you.